Riu Palace Antillas

Just returned from our second time at Riu. Was there a year ago also. I must give a shout out about Paola who was the towel girl last year and now seats people in the restaurants. That girl never stops smiling. She is an asset to your resort and I hope she is promoted when we do a return visit. The only problem we had was with our room keys. And we did not keep them near any electronics. But having to replace room key more than 4 times is a Problem. Other than that, everything was good. The buffet is the best of any AI I have been to. Maid service (Isabel) kept our room clean and gave us a blanket cause I was cold in middle of night. Hopefully, we will be back again. Last year we had a group of 14. We had 16 this year. See you again, Aruba.

The RIU Antilles was wonderful. The staff were very helpful and so friendly. Ten of us had specialty dinner every night together.

Lots to say about this experience...... The Rooms at the Riu Antilles are great! The bed was comfy and the pillows were great. Bathroom and shower were excellent! Hot water, great shower! Restaurants: Italian was fantastic! Great buffet, we had the chicken parmigiana and lasagna. We were full when we left and the arancini was excellent! Krystal was very good. The portions were extremely small, we both had the short rib, flavour was excellent. But we were still hungry when we left. We did ask for a second serving and were told no. Steakhouse was very good. The portions again were small, but the flavours in the lobster and steak were great. Buffet was ok, the food that was supposed to be hot was Luke warm. And the food that should have been cold was warm. But they did have a different theme night each night. You definitely didn't leave hungry. Overall the restaurants were ok. The beach......was beautiful as usual. Palapa are available at 6 am which we did not get up for. Housekeeping was waking us up way too early! We are on vacation and not interested in waking up so early. Let's talk etiquette at an adult only all inclusive resort. Dear Adults, just because this is an all inclusive doesn't mean you have to drink until you're acting like a 6 year old. Also, we do not need to hear you screaming all over the resort that it's your birthday.....you are not 4 years old......it's supposed to be "adults only". The yelling and the tourists acting like children was simply over the top. Not the hotels fault. But due to this reason we will not return to the Riu. The way some tourists were treating staff was disrespectful and simply rude. As an adult I would hope you know your limit when you're drinking..... For those of us that wanted a quiet week of vacation......you ruined it for us with your carrying on. I think children would have been better behaved and tolerable. For our USA friends that travel from Canada, please be respectful towards your northern neighbours. We did ask for a quiet room as we were celebrating our anniversary and our room was directly by the disco. But ear plugs worked great. This hotel has a terrible reputation with the locals simply due to the excessive behaviour of guests. That's sad for a Riu Palace. DO BETTER and please take into consideration you are not the only guest there. Treat staff respectfully, you are a guest on their beautiful island.

Our first time in Aruba for 10th and 20th wedding anniversary for myself and my brother in law. It was extremely windy more then usual all the locals and frequent Aruba travels Told us it’s normally not so windy. So we can absolutely understand and forgive the weather. What we cannot forgive is the absolutely terrible and rude service from the pool bars. Not only was the selection the bottom of the barrel liquor. They were pouring like it was coming out of their pockets how little alcohol they were using in drinks. Jack Danial’s ,Bombay and Tito’s are their top shelf liquor. And when they run out they said the only get 3 bottles per day so they don’t restock the same day. Absurd. Restaurants no appointments first come first serve. People are lined up at them at 5:15 to put their names down even tho they don’t open till 6. Just so u can get a spot. If u try to go to a restaurant at 630-7-8 forget it nothing available. I waited one time at the stake house for 30 min before they open to get table for 4. They don’t even take times we can eat. I wanted to eat at 730 they said no it’s first come first serve so I would have to eat right at 6 pm absolutely stupid. Do not come here. So many people were complaining about this place and the terrible service.

Been to this hotel many times and every time is an outstanding vacation! As many times I have discussed with management that the white envelope has 2 room keys and 2 towel keys. To run the electricity in the room you need to put a key in the slot. New vacationers could put a towel key in the slot and now they go down to the towel hut and ask for 2 towels and now they only have 1 key. Many problems occur at the towel hut because now they can only can get 1 towel and they want 2. A colored key for the slot would eliminate that problem. In the white envelope you get rules and regulations for the hotel. No where does it explain about huts and the pool area. One of the main reasons we go to this island and hotel is for the ocean and pool. Hut etiquette and chair etiquette for the pool is not talked about except for the sign under the hut and a majority of the vacationers never read it. This should be on the rules page and when you check in it should be discussed as a priority because most problems are the hut and chairs. Day passes for people that come from the cruise ships have no clue at ALL. They come down and they think their fee is take whatever they want. Seen it happen way too many times. They take huts, chairs off the stacks of chairs or take peoples chairs. They really need to be educated before they come down for the day!