Loutsiana Hotel Apts

I have just returned home from my third time at this hotel. It is in a fantastic area with great bar staff. Very kind attentive and friendly. The rooms are lovely great air con and are always kept clean and tidy. The pool Is clean and lovely although closes at 6pm which could be extended a tad. The pool is not the biggest and on a Sunday as it is open to the public this restricts quite a bit of the area for the paying guests as it tends to fill with families. When we arrived and 15:40 we were told our room was not ready which considering check out is at 12 and we had just arrived from a 5 hour flight was a bug bear. As we were waiting another couple arrived and were given their key immediately when this was addressed we were then given our room so unsure what we were actually waiting for? We then payed 20 euros for our safe 5 is refundable upon check out. We were due to leave for the night when we went to access our money in the safe and this would not unlock and was dead of power. The batteries needed changing, rang reception and they were adamant we entered the wrong code and eventually agreed to send someone who confirmed batteries had run out but said he would change “if it happened again”. Shock two days later the same issue happens again so we called reception, he arrived to turn it back on and said he would “change batteries tomorrow morning” informed him we will no longer use the safe as it’s our last day and don’t want to wait in the room for this to be sorted. When eating breakfast the following morning we were approached and asked to go to reception which we did. They informed us if we wait in the room they will sort the safe, which yes it is good they were resolving the issue although if this was done the first time there would not be any back and forth. I informed the gentleman with glasses on reception that we no longer require the safe as it is our last day we don’t want to be waiting in the room and we want to go out and enjoy as this is the third occasion this has happened . I was absolutely shocked to be met with the response “well that’s what safes are for”. I don’t believe safes are there to stop you accessing your belongings completely 3 times during your holiday when you put the code in you should have your belongings. I get that the batteries died but replace them as soon as they go. We have previously tipped this gentleman during our stay in previous years so this was a massive shock the abrasive and quite rude response, no apology. The waterpark is a two minute walk down the road and there is a bust stop outside which takes you anywhere. Entertainment most nights which improved each year we return. I would still recommend this hotel to others this review is mainly for the attention of the hotel for future incidents like this.

Absolutely lovely place! The pool was amazing and the surrounding garden and deckchairs were great to sit around and chill. The rooms were spotless and cleaned everyday! The staff were lovely and the onsite restaurant was very good. Breakfast was very decent and the food menu was varied with a lot of great choices at a reasonable price.

We stayed here for 5 nights. The hotel was very clean, and the housekeeping staff cleaned our room every day, which we really appreciated. However, the location was not convenient. It is far from the city center and also far from the beach, so we had to take a bus every time we wanted to go there. The biggest disappointment was the breakfast. It was exactly the same every single morning—mostly sausages and eggs—with almost no variety. After 6 mornings, it became very repetitive and boring. Another downside was that the swimming pool closed quite early in the evening, so there was little time to enjoy it after returning from the beach. We stayed in an apartment-style room, but there was no toothbrush or toothpaste. When we asked at the reception, we were told to buy them ourselves. For a 4-star hotel, we expected these basic toiletries to be provided or at least offered on request. Overall, the hotel was clean and the staff kept the rooms in excellent condition, but the location, repetitive breakfast, limited pool hours, and lack of basic amenities made our stay less enjoyable.

This is a really good aparthotel. Really clean. Reception staff were friendly and helpful. Breakfast is a small affair but was perfectly adequate and we enjoyed it. Decent cuppa tea with it :) The pool is also pretty clean given (like everywhere) everyone going in wearing sunscreen. I enjoyed the relaxed vibe. Tended to go to breakfast at 9 & there were always loungers available at that time. The beaches nearby are beautiful. Probs enjoyed Macronissos the most. The lounger rental is amazingly cheap. Isola beach club at Nissi was fun but value for money was questionable and lots of summer algae at Nissi in the water. We had a 1 bedroom apartment. The air con is a bit all or nothing. Even at 20 deg and on quiet setting it was cool for sleeping in but maybe that’s just me! It was fab during the day though. Our hairdryer didn’t work (no issue, brought my own anyway) and the sofa beds were comfy but a bit creaky (however that’s probs being picky, they’d be just fine for younger kids, mine are a bit older). There were no other complaints - it was clean, kitchen & furniture were decent, bathroom was nice (looked updated from the website) and whist we didn’t have a pool view we had a side sea view. The balcony was tight for space though, we just got 3 of us out there. We didn’t eat at the restaurant outside breakfast time but drinks were fine and ice cream very reasonably priced. My son is gluten free so for breakfast I’d taken muesli and bread rolls for him and he managed fine by topping this up with yoghurt, fruit, eggs, bacon, beans and 1 of the sausage varieties is gluten free. If you need gluten free food, the Kings Sword pub nearby has some decent options. In Ayia Napa we can recommend Raphael’s, Los Mexicanos and Hard Rock as all catering really well for regular and gluten free. The Glasshouse restaurant ar Adams Beach hotel is just beautiful with really nice good. The view is amazing, it’s not cheap but so worth it. The Waterpark on the Sunday for Wave Fest was great fun. Rented a cabana & would recommend. We had a fab time and I was glad to be on the outskirts, central Ayia Napa was not the vibe I was looking for but we enjoyed popping in (esp liked The Square pub, great live music). Download Bolt for a cab (like uber) and buses are cheap / easy but won’t always turn up on time.

This is a return visit to Loutsiana, after a lovely experience with them a few years ago. We decided to return for a 3 night break. I honestly can’t find a bad thing to say! The rooms are spotless, modern, good air con. Our room looked over the pool, which is great for families also as there is a smaller pool and jacuzzi area. The staff are friendly, very polite and the apartments are in a great place, away from the bustle of Napa. We’d definitely return again.