Hotel Punta

Holiday sold as all inclusive, not the case more full board drinks only included at meal times . Bar shut at 10pm no water in room or kettle especially if you are being charged for extra drinks soft hot & alcohol. Wouldn't of booked if this was the case. Get what you pay for i suppose

The initial start of the holiday was a bit shaky as the food was cold, we paid for an all-inclusive holiday, however the holiday was not all inclusive as the Hotel Punto does not offer all-inclusive, Although Thomas Cook sold it as all-inclusive . The offer included food in the restaurant but however any drinks must be in the restaurant and only during meal time. Anything outside of dinner times are payable, even the tea. I was charged €6 for three tea bags to make tea in our room . The room initially did not have a kettle. I had to ask for a kettle to be arranged . The fridge in the room wasn't working as well as the light in the room. There were several concerns about the staff not being very welcoming. On day 5 of our 7 day holiday I was chased out of the restaurant told that I'm not allowed to fill up a water bottle. After I've spoken to the director of the hotel she apologised for the poor standard and things changed. The staff was more welcoming and helpful. We initially were told that there is no access to the spa for disabled people. However, after speaking to the physiotherapist in the spa, they make the staff entrance available which allowed disabled people access to the spa. Initially I would not have recommended this hotel but they have redeemed themselves and I can now say that they listened to our concerns and made it better.

We stayed in villa arausa and it was great. The room was nice renovated overall we had good time. The food however was not so good. Everyday was the same the food was blank and not salty at all. You don’t have much choice and if you’re not in the restaurant at 19.00 you will wait in the line for half an hour for sure. The staff is nice and friendly but the food is really bad.