Zaton Holiday Resort Camping Homes

We stayed here as a family of five, including two coeliac guests who require a strict gluten-free diet. Unfortunately, despite being assured before booking that the resort could cater for coeliac requirements, our experience was extremely disappointing. If you have coeliac disease, I would strongly advise considering alternative accommodation. In almost every restaurant, staff immediately advised that there were no gluten-free options available. While there were technically some items that should have been suitable, such as fruit or simple salads, it often felt easier for staff to say "no" rather than make any effort to accommodate dietary needs. The Beach Pool Bar was particularly poor in this regard. We booked on a half-board basis specifically because we had been told gluten-free meals could be provided. However, buffet food was not managed safely for coeliac guests. Serving tongs were shared between dishes, creating significant cross-contamination risks, and there were very few naturally gluten-free options available in any case. As a result, we had to look elsewhere for meals. Nearby Nin offered some limited options, mainly chicken salads, but we often had to travel to Zadar just to find a proper hot gluten-free meal. This was especially surprising because we have previously travelled in the Dubrovnik region of Croatia and found restaurants there to be very knowledgeable and accommodating regarding coeliac requirements. Outside of the food issues, the resort itself has some positives. The pools are excellent, the accommodation is comfortable, and we were fortunate to have fantastic weather throughout our stay. However, we also found the evening atmosphere lacking, with very little ambience in the bars and fairly underwhelming entertainment. Overall, the resort has good facilities, but the lack of support for coeliac guests and the disappointing evening experience significantly impacted our holiday.

As always, the stay was great, but it went by too quickly. This was our 14th time there, and we're always surprised by something new.

We (family of four - two kids aged 10 and 15) are just back from 7 days in Zaton and had the best family holiday we've ever been on! Having read mixed reviews in the lead up, I was anxious but needn't have been. The place is so clean, modern and has everything for a family to enjoy to relax or be as active as you would like. We stayed in a 3 bed Deluxe Camping Home booked through the resort itself. Came with towels and bedding - towels were changed by staff after 4 days. The camping home is small but compact and perfect for what we needed. We cooked some nights and ate out others. The pools are incredible, hours of entertainment and amenities are great - especially at the new pool with the slides. Our kids made lots of new friends, met up to go to the funpark in the evenings, played football and volleyball on the beach. The beach is gorgeous, beautiful water and every swimming area around the site has cafes to get snacks or food and drinks. Kids club seemed busy, but ours are too big for that now. Our kids went down to the sports cage for the animation scheduled football on one of the first nights - it was a bit disorganised from the leader, who didn't seem to have the confidence to encourage engagement (my husband had to rally kids in who looked like they were there to play) but they got on with it anyway and made friends for the week from going. Yes, sunloungers cost money to use. Yes, it is annoying, but we knew this when we booked so budgeted it in. It saves having sunbed wars - there are plenty. We also found that if you went later in the afternoon, it was cheaper or they don't come around to ask for payment as much. It might be good for the resort to do a scheme where you can pay for a sunbed pass for the week at a discounted rate so you aren't paying full price each day? The landscaping around the site is so impressive and peaceful - always somewhere for a bit of shade while walking and the sanitary blocks for campers were so clean and impressive as well. We had no issues with noise or neighbours in our camping home area, and from walking around in the evening it was very quiet across the site - no issues or drunken behaviour. Staff were lovely once you got to see the same faces again and again. The Ventula restaurant is the shining star - lovely food and drinks and a great atmosphere and setting right on the beach. We went there most nights for drinks and ice cream and to watch the sunset and the football on the big screen. Other places to eat are your typical fries, nuggets, pizza - totally fine but nothing exciting. Presto is a good little takeaway and very fast service. We did a walk into Nin, ate at the Mad Duck, had ice cream and drinks and a lovely wander around one day and then took an Uber to Zadar another day and booked an island hopping tour from the pier. It was a highlight and a really special day, snorkelling and jumping off the boat into crystal clear water. We used Uber to and from the airport with no issues at all. Around 35 euro each way. In all, we are so happy with this trip and would love to come back. Memories made for everyone and both kids and adults home having had an amazing week.

This is our second time visiting Zaton Holiday resort. We opted to stay with the site directly this time instead of booking through Eurocamp as the holiday resort didn't charge extra for bed linens and towels. We found the facilities fantastic and the pools for all ages are second to none. Note that there is a bed charge at the pools of 15euro per day for 2x sunbeds and a parasol which I hadn't realised but it did mean you don't get people hoarding/ gatekeeping the beds. The resort itslef has lots of food and beverage choices, the onsite supermarket is well stocked but there are also 2 other larger supermarkets just off site (walkable). The resort is so clean and well maintained and the kids entertainment crew are fantastic. They're not pushy but really enthusiastic with mini disco. We didn't use kids club but it seemed well attended with a great range of activities. The free train round the resort is great when little (and big) legs get tired too!

Review of Zaton Holiday Resort This was our second consecutive year staying at Zaton Holiday Resort, and unfortunately, the overall quality of service has declined dramatically compared to our previous visit. Considering the price we paid and the fact that we booked a 4-star apartment, our experience was extremely disappointing. First of all, the apartment did not meet 4-star standards in any way. The main bed was actually a sofa bed, which is simply unacceptable for a 4-star accommodation. I could understand a sofa being used as an extra bed, but certainly not as the primary bed. To make matters worse, the bed was very dirty and covered with crumbs upon arrival. We reported this issue to the reception immediately, yet nothing was done throughout our entire stay. Another major issue was waste collection. We were informed that rubbish should be removed daily, but during the first five days of our stay, no staff member entered the apartment to collect any waste. When we reported this to reception, we were initially told to take the rubbish out ourselves. However, there were no visible waste containers anywhere nearby, so we had no idea where to dispose of it. We were then advised to leave the rubbish outside the apartment door, but no replacement garbage bags were provided. This level of service is completely unacceptable for a property advertised as 4-star accommodation. The towels were also dirty when we arrived. After raising the issue, we were told that towels are replaced every four days. However, even after the fourth day, nobody came to replace them. Only after our third complaint did staff finally bring fresh towels. This should not require repeated complaints from guests. Cleanliness throughout the apartment was far below expectations. The floors were covered with dust and crumbs, and the bathroom floor had visible hair on it. When we complained about the poor cleanliness, we were told that additional cleaning would cost €50. Charging extra for cleaning an apartment that was not properly cleaned before guest arrival is both inappropriate and unacceptable. There were also several maintenance issues that remained unresolved during our stay. The apartment telephone did not work, and despite being reported, it was never repaired. One section of the balcony door could not be opened. In front of the apartment entrance, there was a significant amount of bird droppings, which was also reported but never cleaned during our stay. Another disappointing aspect was the additional charges for sunbeds. Guests are required to pay for sunbeds at the swimming pools, which is already questionable considering the overall cost of the stay. However, if you decide to move from the pool area to the beach later in the day, you are required to pay again for another sunbed. Charging guests twice on the same day for essentially the same service feels unreasonable and unacceptable. The dining experience was also far from enjoyable. The restaurant was consistently overcrowded, making it difficult to find a comfortable place to sit and enjoy a meal. The excessive crowds created a stressful atmosphere rather than the relaxing holiday experience one would expect from a resort of this category. Finally, we found the reception staff to be unhelpful and unfriendly when dealing with our complaints. Rather than attempting to resolve issues promptly, we felt that our concerns were repeatedly dismissed. Overall, this was a very poor experience, especially considering the high price we paid. It is disappointing to see such a significant decline in service quality compared to our previous stay. The accommodation, cleanliness, maintenance, customer service, and overall guest experience all fell far below the standards expected of a 4-star resort. Unfortunately, based on this experience, we would not consider returning unless substantial improvements are made across all areas of the resort.