Splendid Pula Resort

The terraces of the apartment were covered in rat droppings in the morning. If you leave the window open, rats will enter at night and steal food, candy, and fruit—very unpleasant for over 100€ per night for a 2-4-person apartment. We stayed with our 7-month-old, hoping to enjoy a relaxing evening on the terrace after she fell asleep around 8/9 PM, but rats were running across the roof and terraces as if it were their home. No cats, poison, or traps were visible.

During our five-day stay, the air conditioning was non-functional for three days. The reception provided false information about the repair status. In exchange, they only offered us a room that did not meet our needs. Additionally, there was no contact information provided for filing a formal complaint.

The resort has a great location with nice coastline. Apartments are a bit outdated but clean and spacious. Facilities are OK. We loved the balcony with the beautiful seaview. Staff were nice and helpful.