Royal Lagoons Aqua Park Resort & Spa

We stayed at the Royal Lagoon hotel 22-29 July and we had an amazing time! Key points below that I hope will be helpful! -People will try to sell you things when you are by the pool-be firm but polite. First day was the worst then it really filtered off. -Air con not powerful (but we spoke to some others who’s worked really well so luck of the draw!) I would say pack a portable and chargeable fan to clip on to bedside table. I wish I had! -Pools are brilliant! Shallow pools and a deep pool. Kids absolutely loved the slides. Excellent lifeguards at each pool. -Lovely bar and restaurant staff. Brilliant with our kids. Attentive. They work so incredibly hard. One waiter in particular was so kind and took the time to chat with us every day- I didn’t take his name but if he’s reading this he will know- “Albie Albie!” -I know this sounds obvious but-the floor gets extremely hot! You need your flip flops on for walking around and to each of the different pools and to the slides. Our youngest really hurt his foot on our first day (football related injury!) so we had to get him some rubber shoes and actually this was brilliant anyway as he could run to each pool and the slides without worrying about locating his flip flops. So I would definitely recommend if you have children-rubber swim shoes! -Excursions- we booked swimming with dolphins and buggy/quads/jeep ride in the desert. Both were amazing and we were so glad we did them. -The food was excellent. Lots of bad press about getting poorly in Egypt but we were all fine. Obviously don’t drink tap water, even use bottled water for brushing your teeth. -The rooms do need a little updating but this didn’t really bother us as we were out all day every day so only there to sleep! Cleaned every day and clean towels daily. Also bottles of water left in our room every day. -Kids entertainment-this really needs improvement. Thankfully this was our first all inclusive holiday so our children didn’t have anything to compare to and they were happy with a football. But lots of families we spoke with who have been on many all inclusive holidays- their children were unfortunately really disappointed by what was offered in the evenings, which we did understand. It started at 20.45 which is late for children’s entertainment to start and it was the same each night (same songs, dancing, musical chairs). The best entertainment when we were there was a jet-ski water show in one of the pools! Overall we were extremely happy with our stay and we would recommend this hotel!

Thank you to all the staff at Royal Lagoons Hotel for their hospitality and friendliness. My family and I (6 of us) had a fantastic time.

Good hotel, lovely entertainment Dejanna has been amazing!! Lovely people with great help when needed

So thought id share my views on this hotel. Ive just returned from a 14 night stay and regardless of this review i had an amazing time with my friends and family. Going to be a long post lol Pros Staff are amazing , pool guys, lifeguards ,barmen waiter staff and animation i couldnt fault they are all so lovely polite and attentive. What a tough job they all have and do it with a smile on their faces i will miss them all. Pool- fab the kids and adults had so much fun always seemed clean to me and always had plenty of beds, pool party a bonus kids loved it. Grounds- stunning very well kept/maintained loads if nice places to take some pictures Location- excellent its why we chose this hotel, out the back its endless shops bars restraunts etc Cons for me Reception staff - checked in and basically gave is 3 keys and told us to choose our rooms between us. Checking out my friend got pulled up for not returning her key even though she checked out at 5 oclock. Didnt believe her and after arguing back and forth (she left as bus picked her up) i had to deal with it and i said they had to go check cctv. 15 min later came back and said yes she did hand key back and a half hearted apology. Check out for me following week my son checked out his room at 12 paid his bar bill. When i checked out at 6 (paid to keep room on) they tried to charge bar bill to my room so my son had to show receipt of it paid then said it was another bill from week before again proved it was paid by having to show bank statement as receipt was binned by cleaner, then said we owed late check out fee again argued it was paid as that morning when he said we could keep room i had to pay there and then but said it wasnt, i didnt get a receipt so showed bank statement again. Through all this their attitude stinks. Rooms- we had 3 rooms booked 1 superior and 2 standard. They Said they upgraded the other 2 to superior , gave is 3 keys to choose our rooms, 2 rooms weren’t suitable for us so my friend swapped hers woth me as hers wasnt suitable for her and our other room was still too small for my daughter and kids as they all only slept 3 when it was booked for 4 people. Tbh i would have rather have had the standard as the superior although bedroom area was more spacious it lacked the dressing room and the bathroom was tiny. Cleaner- wouldn’t say she cleaned tbh made the bed. No floors got swept or washed the whole 2 weeks and bedding changed once Drinks- undrinkable except beer and soft drinks but we knew this so bought at duty free Food - basic and non existent for kids at dinner time. Lunch chips pasta and some days pizza but at night they had nothing for kids except pasta( if they like that) Restraunt- cattle market too many people not managed well at all not enough seats to handle guests had to open earlier to try accommodate guest but didn’t work. There is not structure and badly managed Bars- the entertainment bar is the only place at night for free drinks (unless you walk away up to inside reception) doesnt open till 9 so we normally were out of dinner for 8 and sat at seats for hour before you can get a drink Sports bar- payable Shisha bar-payable Upstairs lounge- payable White party- payable Bbq- payable Not sure what your paying for as you have allready payed for drinks, food and entertainment so to have to pay again is shocking Entertainment- ok but its on a weekly repeat so your second week is just the same so gets a bit boring Guest 70% were egyptian, even staff commented in this of how busy it was. (And no im not racist but with very few british etc it was hard for the kids to meet new friends etc) Sadly until things change i wouldnt go back here and will try new hotels and hopfully things will pick up as regardless of the faults o had a fab time. I was at this hotel last year and all year i have defended it. But now i see why and where the complaints come from as it has went downhill from when i was last there

We have had a fab time. Staff have been amazing would do anything for you. But unfortunately I would not come back to the hotel it’s to busy in evening in the restaurant