Aquila Porto Rethymno

My son stayed at the Aquila Porto Rethymno last year and recommended it for an April break this year. I’m so glad he did, what a great find. We have just returned, and wish we had booked longer than a week, we were sad to leave on Sunday. The hotel is spotless, the staff are friendly, provide excellent customer service and are very professional. We were pleased with the food, there was always something on offer to please us. The quality was to a high standard. The location of the hotel is perfect, with a beach front location and the town just a 10 minute walk away. We look forward to returning in the future.

Reception: very mixed - on arrival very friendly , but , after very dismissive and rude all week . We had purchased a room with late check out and asked would we be moved on day of check out, told no, room was ours until our coach would pick us up. Day before departure we were told we had to move rooms . We booked a seafront room, be aware this is over a busy street. Could not sit out on the balcony as fumes and noise from the street disrupted the enjoyment of reading a book. No sound proofing, so woken up early most mornings early by street noise . Asked for an iron and ironing board - just got the iron and told use the bed as a “board”. Put the clean sign on one morning, by late afternoon the room still wasn’t cleaned. When we chased, we had a very angry cleaner come to room and tell us we had the sign wrong and then admitted we were right . Up till then we had tipped daily for cleaning. The next night we had wet towels thrown on the bed . Not sure why ! On the last day we approached by we believe a manger - offered free lunch or massage . I still dont know why ! We said no as we had dinner the first night when we got in and service was poor ( felt not wanted) and food was not great.

Just returned from a wonderful holiday at this amazing hotel! The management and staff are so friendly, efficient and helpful. The hotel is kept spotlessly clean, even the beach is attended to on a daily basis , it's no wonder it's recieved a blue flag for the last 15 years! We were on a breakfast and dinner basis and the food was amazing. We are already preparing a return next year.

Friendly, kind and helpful staff. The yoga and Pilates instructor Eleni Kanidi was a star. We went to every class the whole week and even tried archery. Her fun and friendly manners made us comfortable to try and made us feel like home. The breakfast was so nice, the rooms clean and nice. The gym and SPA in the same room was a bit odd and a bit outdated but still ok. The location by the sea is fantastic and it’s just a short beautiful walk to the city next to the beach.

From our arrival, nothing could have been done better by the reception staff. This trend continued through catering, bar and cleaning personnel. We were moved to another room on request without an issue; Thank you, Paris. Buffet and al a carte were of a high standard and drinks a good quality. The Aquila Porto is a very slick operation and good value for money. Its location with a short walk into town and private beach with service is an added bonus. We would be happy to book again and investigate more of the island. Special thanks to Nikoleta & Gianna for their attention and assistance throughout.