Aquila Porto Rethymno

What an amazing experience we had at Plazza di Porto! All the staff are so professional and friendly. The food was amazing, a varied menu to choose from over the week. The food was locally sourced and beautifully presented. Special thanks to Vassilis and Toula… they are passionate about the food and wines available. Thank you both so much for our happy memories! Karen & Carol Room 607!

Very good experience overall, good food and close to old town! No words do describe the professionalism and helpfulness of George the guest relations manager. Will revisit if in town

Another of many visits to the Aquila group of hotels, the Aporto Rethymnon which is situated close to town which is why this one chosen again, this time I was slightly disappointed as being a loyal and supposed customer with many recommendations the promise of upgrades seen never available and always told only if it’s available but never is ! The room is nice clean and basic . Little space for unpacking with little room to place clothes so actually living from suitcases. Food is acceptable and good choice, but still they seem to struggle cooking bacon ! Great closeness to town with many bars and restaurants, the only people that seemed to help but apparently hands are tied ! Management care for overall running but not loyalty, so George guest relations was understanding, Vassilis on reception good,Paris front office and Nikos were helpful but not solving and issues as allegedly could not help ! If you want a hotel that’s local to busy town and shopping then it’s a good option. Would I come again or send many clients then I think I need to look other options

My son stayed at the Aquila Porto Rethymno last year and recommended it for an April break this year. I’m so glad he did, what a great find. We have just returned, and wish we had booked longer than a week, we were sad to leave on Sunday. The hotel is spotless, the staff are friendly, provide excellent customer service and are very professional. We were pleased with the food, there was always something on offer to please us. The quality was to a high standard. The location of the hotel is perfect, with a beach front location and the town just a 10 minute walk away. We look forward to returning in the future.

Reception: very mixed - on arrival very friendly , but , after very dismissive and rude all week . We had purchased a room with late check out and asked would we be moved on day of check out, told no, room was ours until our coach would pick us up. Day before departure we were told we had to move rooms . We booked a seafront room, be aware this is over a busy street. Could not sit out on the balcony as fumes and noise from the street disrupted the enjoyment of reading a book. No sound proofing, so woken up early most mornings early by street noise . Asked for an iron and ironing board - just got the iron and told use the bed as a “board”. Put the clean sign on one morning, by late afternoon the room still wasn’t cleaned. When we chased, we had a very angry cleaner come to room and tell us we had the sign wrong and then admitted we were right . Up till then we had tipped daily for cleaning. The next night we had wet towels thrown on the bed . Not sure why ! On the last day we approached by we believe a manger - offered free lunch or massage . I still dont know why ! We said no as we had dinner the first night when we got in and service was poor ( felt not wanted) and food was not great.