Iberostar Waves Creta Panorama & Mare

We arrived at the hotel last evening (15/05/26). We have been coming here since 2016, however we were not able to make it last year due to my partner having an operation, so we had not experienced the recent updates. The new reception, lobby bar, Italian restaurant look amazing. As for our room, I had surprised my partner by booking a sea view bungalow with private pool and we were both taken back by the transformation- beautiful! Lots of new faces amongst the hard working team, but good to see some familiar faces, who are more like friends. We look forward to enjoying the rest of the our stay in beautiful surroundings.

Lovely hotel with the potential to be a 5 star. We upgraded to swim up room 800euros for days This was fantastic and highly recommend Staff lovely and friendly, food good, hotel clean, beach was a walk and not much beach. We did boat trip was fantastic

The location of this resort is beyond beautiful, we just couldn't get enough of those breathtaking ocean and cove views. The resort was clean, comfortable, and beautifully maintained. The reception staff were incredibly helpful and welcoming. A special thank you for accommodating our request to stay beyond the usual check-out time when EasyJet rescheduled our return flight by nearly 11 hours - this thoughtful gesture took away so much of the stress on the final day of our stay. Kallitsa, Victoria, Olga and others in the reception team are truly a credit to the hotel. The restaurant staff were equally warm, friendly, and attentive, creating an enjoyable dining atmosphere. The food was delicious and beautifully presented. We revelled in Dilli Kumar's courteous service and were treated to steaming cups of Greek coffee every morning. A shout-out also to the entertainment team led by the charismatic Macaroni for making our evenings just so memorable. Overall, our stay was made unforgettable by the professionalism, friendliness, and genuine care demonstrated by the staff.

Shame on you! I booked a stay here on 8/29/25 and promptly requested cancellation via email twice on 8/30/25 and 9/2/25 for a multiple day stay beginning 10/1/25. Since they never respond to emails or answer their phone, I figured maybe my reservation wasn’t really valid. I was surprised to see a charge of $541.12 on 10/1 for a no show. This hotel supplied my credit card company with bogus documents stating that I was a no show and no mention of my emails. They also supplied a strange printout where I was supposed to check a box accepting terms and conditions. The copies are so faint, it is so shady. Their company’s website which I’m not sure is part of liberostar anymore states that a cancellation must be made through any available means. Apparently two emails is not a means. This is a scam. This hotel appears to be Iberostar but they don’t seem to do business like a reputable company. Beware before you book if you aren’t sure this is really where you want to stay!

This is our third time coming back to this hotel and for good reason. Whilst it is a large hotel, it never feels crowded, there are so many pools and areas to go to and its such a relaxing break. Food is great, and kids love the all inclusive element. We book direct with the hotel and have got some great deals the past 2 years. It's my favourite holiday of the year - not too hot and not cold either in October, and whilst we are usually there at the end of the season, the staff enthusiasm and food quality doesn't drop unlike some places. Thank you team Iberostar for another fabulous holiday and we hope to see you again next year!