Kernos Beach

This hotel is truly an oasis at the entrance of Malia, in a perfect location with its own private beach among the pine trees, where you can wake up every day to the sound of birds singing and enjoy a breathtaking landscape. The facilities are modern and well maintained, and the staff is simply outstanding, always willing to help. I honestly do not know where to begin… from the wonderful Georgia at the reception, to the porters Giannis and Dimitris, who are so helpful, friendly and welcoming. At the main restaurant, the maître d’ Mr. Giorgos greets guests every morning in many different languages, always with a warm smile. Equally amazing is Maria, who serves coffee in the morning and wine in the evening at an incredible pace; I have never seen such a fast and efficient waitress. The menu, carefully created by Chef Giorgos, is different every day and always includes traditional Greek and Cretan touches. The buffet offers a huge variety of delicious dishes, with at least ten different salads every day, various appetizers, and dozens of dessert choices. I also cannot forget that both at breakfast and dinner there is an outdoor station where chefs prepare omelettes exactly as you like them. In the evening, there are also two different pasta options prepared fresh, and every Friday night there is a wonderful Meat barbecue. Finally, the wine prices are very reasonable for a four-star hotel. An unforgettable experience that I would highly recommend to anyone visiting Crete!

Very nice massage from Hélène! Thank you very much! Relaxing and good atmosphere.

Staff was fantastic. The weather in late April did not allow us to take advantage of the outdoor amenities. But the location allowed for easy walking to restaurants and shops.

Just back from a wonderful break with friends to this beautifully situated hotel, right by the sea and it’s sandy beach. However that is about where the positives stopped. There are no lifts, and no offer of help to carry luggage to rooms. Rooms with sea views have no sun at all, bungalows have a bit of ground and you can find the sun, so mountain facing rooms have the best sun. Rooms in the main building are, in my opinion poorly lit, only one pillow each, but staff happy to bring extra on request, no kettle/tea or coffee making facilities, some kettles are available if asked for but they are limited. Footpaths around the site also poorly lit! Then there’s the restaurant, cold/lukewarm food, the variety of food is fine, lovely salads etc. but the ‘hot’ selection was heated by burners not heat lamps or water baths, so no way it could be kept pipping hot! So, so disappointing for a 4-5star hotel, it could have been so much better. Staff average, the taverna was a good find which was on site, good service from most staff but perhaps a few more on breakfast service would speed up the supply of tea and coffee, serviced at table…..long waits for hot water for that early cuppa us British love! Would not return, such a shame!

Good: staff friendly, unless you don’t order alcohol for dinner, great beach, spacious beautiful garden, free parking for a rental car Not good: house keeping, lots of guests had to change rooms, we booked superior bungalow and had no shower door, only one sunbed for two people, the food was terribly ungreek, always the same, we went out for dinner most times, drinks are not included in halfboard, wine is 18 Euro per 0,375 l, breakfast almost like dinner, you cannot help yourself to coffee, there is no choice of tea, only three sorts of juices, you have to pay 10 Euros accommodation tax per night and you are told so at the end of the stay,