Nautilux Rethymno by Mage Hotel

We had a 12 night stay here, and have been absolutely impressed by the hotel. There were some initial issues - not enough storage space for clothes, nowhere to hang long dresses, heating not working, hairdryer cutting out, but all these were dealt with perfectly satisfactorily and speedily by the staff, which was great! The room itself, the furniture, bed and bedding, balcony with the hot tub, all perfect. The range and quality of the food in the restaurant- absolutely first class, and great value for money. Location of the hotel - excellent, with beach, pools, sitting areas and pool bar all clean and tidy. Close to different eating places and shops too. But the crowning glory if the hotel is its staff, all, without exception, very professional, extremely friendly and personable. And the massage was very good too! Thank you to you all for a fantastic holiday - you all should be very proud!

Out of season week away Beautiful room, great pool outside with bubbles! Great views of the two pools and a side sea view, what more could you ask for! Lovely big bed, great amenities and added extras with a beach bag, and purse with some sun cream, after sun, fan, glasses wipes and hand cream! A really lovely touch, normally you just get a bag! Bottle of wine on arrival and plenty of water, replenished daily. Nice local products in the bathroom. Daily cleaning and turndown service with towels and a chocolate on the pillow. Lots of lovely touches to make you feel special. Only improvements, nowhere to hang long clothes and no draws in the room! So I had to pile things in the wardrobe space or under bedside table for those things you need by the bed. The TV although SMART had the wrong name to welcome me which remained for the whole stay and the mirroring didn’t work. I went half board. Breakfast was lovely, good selection. Good quality and lots of local produce. Food in the evening restaurant is again very good quality, good service and help yourself, good selection of local foods. Local recipes and very tasty! Only ask, it could have been warmer. I ate at the pool bar for lunch which again was good, I just had snacks. Cocktails were nice too! I used the laundry service twice, picked up at 10am ish and it was back by 3pm both times, same day. Pool areas were lovely, plenty of beds but it was out of season so although the weather was a bit hit and miss they do ensure you are looked after my only improvement would be for option of ordering drinks at the sun beds, however if you order at the bar they will bring it over or if you catch someone’s eye. My only put off, I did an online review on the app after day one and gave an 8 which after not even being there 24 hours I was asked why the next day!? I said I’ve only arrived yesterday and 8 is a good score to which she pulled a face!! I was a bit taken back tbh. Asked what was wrong and I said first reflections are good but I’ve just arrived. Lovely area, quite beautiful and steps away from the sea and stunning beach area. The main town is around short taxi or bus and 45 mins walk. Oh and I used the spa a lot and had treatments three times including massages and facials, all brilliant! The masseuses were brilliant and would recommend. Lovely week away and would highly recommend to family or friends. I’ll be back one day.

We had an amazing vacation! A beautiful and aesthetic hotel, with the highest level of service from all the staff! But more than anything, I have to commend the customer service and the way the reception handled everything — we had a personal issue that prevented us from arriving, and just one day before check-in they approved postponing our stay, which ended up being postponed a few more times. They welcomed us so nicely and even upgraded our room! Highly recommended!

We spent five fabulous days at Nautilux Rethymno. It is one of the nicest hotels we have stayed at in our many trips to Greece. It is a well-constructed, well-designed, tastefully decorated, clean, modern hotel. Our room was perfect—spacious with a nice balcony. The beds and pillows were very comfortable, tissues and face washcloths were provided, and new bottles of water were put in the room every day. The only item missing was conditioner in the bathroom. The buffet breakfast had a wonderful variety of delicious offerings. The sun loungers at the pool and beach had very thick pads that were so comfortable. There was live music most nights after dinner, though on one night the music was too loud and went too late into the night. The staff was superb—so friendly and helpful. I'd like to give an extra shout-out to Zania in Guest Relations and to the woman who showed us our room upon arriving, who always had a wonderful smile on her face through our whole visit. All the staff helped to make the atmosphere at Nautilux cheerful and happy! Thanks to everyone at Nautilux for making our vacation so delightful!

Our stay at Nautilux Rethymno was absolutely amazing. We booked directly through the hotel website and got some nice extra benefits, including a very generous room upgrade that really made our stay special. The upgraded room was one of the biggest ones with a private hot tub and sea view. It was spotless, new, and beautifully designed. The reception staff were also very kind and welcoming, making us feel comfortable right from the start. The whole team was warm and hospitable, and the atmosphere felt relaxed and cozy. A special shout-out to Olivia (I hope I got her name right!) from the restaurant. she was incredibly friendly, and we had such a nice conversation with her. Because it was low season, the food was à la carte instead of buffet, and honestly, that was even better. The quality was great, and the service felt very personal and luxurious. Even though it’s a small resort, it feels peaceful and intimate, the kind of place you instantly feel at home but luxurious. I honestly think this might be one of the best hotels I have stayed at. If I get a similar offer again, I would love to come back! maybe even make it a yearly tradition. Highly recommend it!