Pilot Beach Resort

The hotel is very clean and peaceful but the room that we want to book is the room aboard the sea but the reception reports everyday the room and something that I didn’t like is the lifeguard yells at me I hate him when he’s yelling just because I went to the wrong zone in the sea

We had a fantastic time at the Pilot Beach Resort, the beach is pretty much on your doorstep! The pools are large and fun for everyone. The resort is surrounded by simply stunning views and gives some great photo opportunities! All the staff are great, very attentive and welcoming. The different restraunts offer a huge variety of food so hats off to the hard working chefs! Rooms are clean and offer some great views of the beach and surrounding areas. We would love to go back, which we hope will be very soon!.

We have just returned from a 9 night stay at the hotel. It is a great hotel and the location is good - it is a fairly short walk to the local town. On arrival, we discovered that the room we had booked was too small, so the hotel moved us to a larger room - at no cost, which we were very impressed with. Amenities at the hotel are great, and we enjoyed being able to go to the beach if there were no sunbeds available at the pools. Good choice of pools. Our rooms were clean, albeit there was a smell coming from the drains. It can get windy by the beach, so be prepared not to be able to swim in the sea if it is too rough. No complaints re the general noise levels around the hotel. The beach bar along the beach, Paradise Cafe, is recommended for lovely food. We were also allowed to stay in our room for a further 4 hours on our last day, as we had a night flight - also again at no extra charge. Good food, and would recommend dinner at the hotel beach restaurant. Atmosphere - very family orientated hotel so if you are looking for an adult orientated hotel, this may not be for you. Overall good value for the money, great service and atmosphere.

Our stay was extremely disappointing, and unfortunately there were issues in almost every aspect of the hotel. The beds were extremely uncomfortable. One of the beds was actually a foldable chair, which was probably the most uncomfortable thing I have ever had to sit on, let alone sleep on. This is completely unacceptable for accommodation advertised as suitable for families. There were also no sunbeds available, which made it very difficult to enjoy the pool area. The reception/desk staff were not friendly or communicative, and whenever we raised an issue, we did not feel that it was taken seriously. My daughter was bitten by an insect multiple times while sleeping. I reported this to the hotel, but unfortunately nothing was done about it. This was particularly concerning as the bites happened repeatedly during the night. The cleaning standards were very poor. I requested a simple plug for the bathroom tub and had to call three times to remind the hotel. It was eventually brought approximately three hours later, by which time my children were already asleep. On another occasion, the cleaner took money from the table that was not intended for them, which was extremely concerning. The kids' club was also misleading. My children were invited to participate in a T-shirt painting activity, but only after they had taken part were we told that we had to pay for it. If an activity has an additional charge, this should be made clear to parents before the children are encouraged to participate, not afterwards. The food quality was also disappointing. On one occasion, the overnight porridge appeared to be spoiled. On another occasion, I became unwell with diarrhoea after eating the fish. Given the other issues with the hotel, this added significantly to our concerns about hygiene and food safety. The room description was also misleading. We booked a "garden view" room, but the view was essentially of a fence area and was nothing like what I would consider a garden view. The air conditioning was not working properly either. It would sometimes operate at full power and then suddenly stop, making it very difficult to maintain a comfortable temperature in the room, particularly at night. Overall, this was far below the standard we expected. The combination of uncomfortable sleeping arrangements, poor cleaning, lack of communication from staff, insect bites, misleading room and kids' club information, disappointing food and malfunctioning air conditioning made our stay very stressful and uncomfortable. I would not recommend this hotel based on our experience, and I believe the hotel should seriously review the standards of its accommodation, housekeeping, food service and customer care.

This was our first big family holiday - grandparents, daughters, partners and grandchildren. We loved it! Situated on a beautiful blue flag beach with numerous pools in village apartment settings. The restaurants offered a great choice and gluten free options available. Book the Cretan night - BBQ plus the normal buffet food areas and Greek dancers that involved the audience- a fabulous fun night. This hotel has the most welcoming staff from your arrival in a stunning Reception to housekeeping, restaurant and entertainment team. All family friendly and accommodating. Our rooms were so clean, comfortable and had views over the beach. It is a 15 minute walk along the beach into the local town, Georgiopolis. 6 euro taxi in 5 mins. Some shopping, restaurants and boutique bars/hotels. We booked a minibus for the whole family to spend a full day at Kounous fresh water lake - great scenery, fun pedaloes and great food - Sunday is roast day. We booked our transfers because of three young children and it took around 50 minutes from airport to hotel. I can understand why people return year after year.