Pollis Hotel

I arrived at the hotel after a 20 hour travel to find there was no hot water for shower. Over the next week, there was no hot water about half the time. This is totally unacceptable for a 4 star hotel. The food and staff are good. The internet drops off often. Shower head was cracked and water would just pour in.

Me and my family bought an All inclusive package and booked a triple room. After we checked in and arrived to our room, our biggest surprise was that instead of 3 beds we received 2 beds and a small mattress (see picture below). We went back to the reception and asked the receptionist (a young guy) if this is their standard triple room since we saw something else on their website. The guy said this is their triple standard room and did nothing else about it. Few minutes later, we saw the room next to us because the people in it left the door open, room 2006, a triple room, and guess what? They had 3 normal beds, not a mattress like ours. Clearly the receptionist lied to us, which is not very nice if you ask me. Moreover, there was no shower gel in the bathroom (and from my experience, hotels usually give you little bottles of shower gel among others). The bed linens were white but had some brown spots on them, so they didn’t look very clean. They said they only clean the room every 3 days and I heard another guest saying that their room was cleaned every day (they also had the same package as ours). As an accommodation, I wouldn’t come back to this hotel. The only good part of staying here was their food, the kitchen staff were nice people, and I liked their pool area, but that’s it.

I highly recommend staying at this hotel. They pay great attention to cleanliness, and the food is typically touristy but good. And then, something very important to me, the staff is really kind. I'm a little clumsy at times, but they were incredibly patient.

The hotel itself is clean and tidy, but the food variety is poor. There’s very little fruit available, and there are no snacks or fruit offered between 2 pm and 7 pm, even though we had an all-inclusive package. You even have to pay extra for juice.

Hello!! I stayed at Pollis between 26.06-03.07.2025. I don't like to write too much, I'll just say this: I give the highest praise to the entire hotel staff!! With a plus for Gina and Luminita!! I know, I'm subjective, but we can't escape certain affinities!!