Kalithea Horizon Royal

Absolutely fabulous hotel. Couldn’t fault the staff in the restaurants, the food, drinks, cleanliness. Plenty of sun beds in June but I bet in July August would be more difficult to find space. Lots of different pools. Huge complex. We were there 4 days and didn’t see it all. Only one complaint, we were a party of 4. We had booked two separate sea view rooms but upon check in they gave us an “upgrade” with free access to the beach bar and loungers and supposedly a fantastic view. We were told it was a family room with one bathroom but as we were only there four nights and loved being all together we accepted the “upgrade”. Needless to say it wasn’t. There was one tiny room with twin beds and one super large room with a king bed. One bathroom. The fantastic view was the buffet restaurant but as only there 4 nights we were happy. The complaint was on checkout, on check in we had paid the two lots of tourist tax of €40 per room and as we ended up just in one room with one hey and one room number we asked for one €40 to be refunded. We got nowhere and were advised it was two rooms! Although we disputed the “suite” just had one room number the staff didn’t budge. It left sour taste on what was a superb break. Having said that we would return but stick with the two separate rooms. 4 women in their late 50s/early 60s sharing a bathroom worked but would have been better just 2 people sharing. Don’t bother with the beach it’s not worth it in our opinion but we definitely recommend the hotel

Tui is sealing this place as 4* Platinum hotel. UK yellow bands are not equal Tui Grrmany Blue bands From UK at beach bar you must pay for drinks and beds but Germany blue bands do not need to pay! All inclusive is different if you fly from UK In all 3 bars there is none of International drinks for All Inclusive. If you want Stella beer can you must pay! No Peroni or Corona either. Everyone taste is different but for 4 of us, 4 adults local beer was a no no. Dirty place around pools; floors, sunbeds or tables was not clean in last 3 weeks. Broken sun beds left between other beds as nobody remove them. Pools was clean 2x at early hours from 16th June 2026 until today 5th July 2026 so nearly 3weeks! Life guard is collecting used cups and dirty plates all day long! No pool safety supervision - when we approch her, her answer was kids need to be supervise by parents not her. So what if someone will have a heart sttack in the water, she said that she is not a doctor and she just do what must be done = cleaning lol Cold food at snack bars as they bring pizza, chicken nuggets and fish fingers at 9am for opening at 10am. Therw is no heating or cooking fresh food facilities at snack bars. On daily basis drink distributors cold or hot are with # out of order signs. Drink spillages are just mopped by dry mop leaving sticky marks all day everywhere, no wet floor signs either. Housekeeping staff are useing shopping trolleys to clean rooms. Restaurants nappking tables are looking very tired and dirty. Hellios bar dirty chairs from birds stuff, sticky tables that you must clean yourself! Bad tired place Staff told us that this hotel is 3* not 4* Platinum advertise by Tui, as there is self service if you want drinks or food durring the day plus there is no entertaiment or even music all day. Zumba classes for 30min per day at each pool thats all. Lots of hill to claim to restaurants as 2 buggies are not always free to take you up. Possitive experiance in upstairs Savas bar place where evening entertaiment was the best. Staff there are amazing!! In breakfast area at Hillios place staff are Very rude only Chris is happy and Very helpfull there. Other staff do not even want to bring you fresh forks or knifes the answer we had few times was "not my job and not my section!" Thallasa restaurant 100% better than Hillios one! Repetetive food every day everywhere. If you want to have a lamb for dinner be in 1.5hr of oppening time as they do not restock food if is gone :) not lamb or british bacon lol Overal all beautiful views and nice weather! Insted of taking trips out from TUI rent a car and buy a map from Hotel shop you will see more and save a fortune. Greece is beautiful explor all yourself!

Third Visit! Unfortunately will never go back. Too many small things spoilt it this time. Superior room was not superior (block 4) compared to previous stays. Paid extra for courtesy room, was free last time, pool cleanliness was poor (scum lines around top, no daily netting of dragon fly, napkins etc). Day receptionists were nice, evening were definitely not. Smelt like sewers half the time. Food was very samey although delicious comparing to last time. Air-conditioning in room broke down three times, sink plug didnt work, fridge rarely filled up again, although all reported, delayed in repair. Buggy service was always full, huge site, very agile person but sometimes you just want to utilise and have fun with all services. Safari bar very dated now, flies were constant too. Annoying, but time to visit other hotels.

The hotel was fantastic, the weather amazing, stunning view and great friendly staff. The only negative note in my opinion was the quality of food that was not at 4 star hotel level. Some nights the food choice was great but other times a good tuna steak was overcooked and this goes to other meat dishes as well

Hotel is absolutely terrible!!!! I'm sorry there are no positives for this hotel! We arrived 4 days ago for a 3 week holiday, we want to go home already!! First night we went to buffet, no clear tables, we asked a waiter could he please sort the table out so we could sit down, his reply, not my section and not my job and just walked off! We asked several others the same question and finally someone cleared the table, didn't clean the table afterwards, then just threw the cutlery on the table! I then went to get some food, it all looked disgusting so I opted for some pasta as there is a pasta section where a chef makes it, I went and asked for carbonarra to be told its finished, I said you are still open for dinner as it was only 8.45pm, he said again, finished!!! This place is advertised by TUI as a 5 star platinum hotel!!! The hotel staff say its actually only a 3 star!! I am a 55 year old man and haven't had a beer as the beer offered on all inclusive is absolutely disgusting, the spirits are vile!!!! As I wanted a beer so I decided to buy a Stella off the Payable menu, only to be told they don't have any!!! There is no table service until the night time, but this is at the bars. Around the pools during the day, you can't even get a bottle of water, you have to get water from a drinks machine and drink it out of plastic cups that stink of old beer! Nice! Our friend got a Pina Colarda, when it was served it was all separated, and they just left it! The cleanliness of the hotel is questionable, for days we had discarded bottles and cigarette buts on the grass outside our room , and to make it extra special, there are rats in front of reception, right next to the snack area, lovely!!!. When you have a shower it floods the bathroom floor because the rubber at the bottom of shower screen doesn't even touch the top of the bath, we went to reception to ask for this to be looked at as it was a slip hazard, 3 days later still nothing done! We also asked them to spray our bedroom as it was full of midges, these were there when we arrived, we were told they won't do it, if we want it done we need to go to the market and buy one and do it ourselves! We travel a lot, we have been all around the world, even to deprived locations such as Zanzibar, and that was amazing compared to this place! And to make it extra special, there is a strong sewer smell around the hotel, and when we got back to our room yesterday, it stank of sewage!!!! Lovely!!! We are on an all inclusive holiday, but to go to the beach, you have to pay for a sun bed and if you want a snack or a drink whilst at the beach, you have to pay! Even though its a hotel bar!!!. Today we have been to see the rep to voice our complaints again, and we were told as compensation they will upgrade us to be able to get a free sun bed and drinks at the beach!!! Really!!! If its all inclusive this should already be included surely? So not really any form of compensation as far as we are concerned, so we rejected it. Being frequent travellers, we have seen lots of hotels, and only book 4 and 5 star hotels, hence booking this hotel for our first visit to Rhodes, especially as TUI mark it as a platinum hotel, and to say we are upset and annoyec is an understatement!!! Yet again TUI up rating crap hotels. To finish, do yourself a favour and look again, don't waste your hard earned money here, as you will be disappointed!!!