Mercure Rhodes Alexia

I had a very nice stay at this hotel. The room was clean, comfortable, and had a beautiful balcony where I could watch the sunset every evening. The staff were amazing and took care of me every day with kindness and professionalism. A big thank you to Markella, Meltem, Melina, and Angie for making my stay so special. I truly appreciated their care and hospitality. Highly recommended!

Just got back from an amazing 10days in Rhodes and staying in this hotel. It’s a great location and kept very clean and well looked after by all the staff. All the staff were amazing all the time and they were great with our 13month old Sebastian and we look forward to returning in the future.

Amazing staff at the Mercure Rhodes Alexia Hotel great location near beach restaurants bars and live music we will be back soon

I booked this hotel as a surprise holiday for my parnters 30th birthday and, to be honest, we weren't blown away by it. I would like to state that the location is good, close to the beach and the old town, the room was spotless, and the housekeeping and breakfast staff were fantastic, but unfortunely we felt there could have been a lot of improvement elsewhere. I booked this holiday specifically so that we could visit during the school holdidays as my partner works in education and I am a mature student, the dates worked for us. However as a consequence of this, we were very limited with certain things as "the hotel is closing for the winter". When attempting to order food we were told that we couldn't have chicken on some dishes yet it would be available for others because "the hotel is closing for the winter". We ordered room service on our 2nd day, and yet when we attempted to order room service on our 4th day we were told that they didn't do room service as "the hotel is closing for the winter". On our 3rd day, we were looking to book a couples massage but told that couples option was not available because "the hotel is closing for the winter". What really took us by surprise was that when we asked if we could have a late check out (as our transfer wasn't arriving until 6pm), we were ubruptly told no as "the hotel is closing for the winter". To my utter horror, we were then told that the latest we could be back at the hotel on the day of departure was 5pm to collect our bags and that after that we were expected to wait in the street, in the dark I might add, with all of our belongings and luggage. Essentially, we were being kicked out to fend for ourselves until the transfer arrived at 6pm because (and you've guessed it) "the hotel is closing for the winter". At NO POINT during the booking process, or the run up to our holiday, was I informed that this would be the case otherwise I would have more than likely changed the dates, or cancelled altogether. What was supposed to be a relaxing, refershing birthday surpise eventually became a bit of a nightmare. This attitude towards guests is totally unacceptable and I hope that this doesn't continue to happen to other people. Thankfully there were another group of guests waiting for our transfer so when we arrived back in time for 5pm, we were begrudingly told that we could stay until 6pm. Nontheless this was too little too late as by this time we had already organised our day around this and it had already caued a day and a half of unessessary stress and upset.

The location is perfect very close to the city center and the port. The welcome was warm, and throughout my stay every staff member greeted me with a smile true Mediterranean hospitality. My room was spacious, spotless, and even had a jacuzzi. The lavender flower in the bathroom and the scent of the liquid soap were delightful touches. There was live music on the first night, and although I couldn’t stay long due to other plans, the band sounded amazing. I didn’t dine at the restaurant since I had meals outside, but the bar was excellent fair prices and friendly staff. The only thing I missed was having some information brochures in the room (like room service or SPA details). Perhaps my room was just skipped by mistake. Overall, a very pleasant stay thank you to the entire team for their hospitality.