Residence The Garda Village

Avoid this resort. From the moment we arrived to the moment we left, the treatment was shocking, and I cannot remember a holiday where I felt less welcome at the place I was paying to stay. Check-in set the tone immediately. No warmth, no welcome, no sense that the staff were pleased to see guests arriving — just a transactional, joyless process delivered by people who acted as though guests were an inconvenience. That attitude then carried through every single department for the entire stay. There was no fun. No conversation. No friendliness. No effort. Nothing. Just a flat, cold, joyless atmosphere from arrival until departure. The restaurant was the worst of it. The restaurant manager in particular was rude, short-tempered, and visibly unable to cope the moment things got even slightly busy. There was no organisation, no flow, no ability to manage a room. Guests were treated as a problem to be processed rather than people to be looked after. The food itself was poor — well below what you would expect for what this place charges — and the service surrounding it made it worse, not better. Asking a simple question was met with irritation. Asking for anything beyond the absolute basics was met with something close to hostility. The pool staff were the same story. Rude, dismissive, and giving the clear impression they would rather guests were not there at all. There was no sense anywhere on the resort of a team that wanted tourism, wanted guests, or had any pride in the place. Across the bar, the restaurant, the pools and the general resort areas, the staff were consistently unhelpful, consistently cold, and consistently inexperienced. They cannot handle groups. They cannot handle pressure. They cannot handle the basics of hospitality. The operational decisions were just as baffling. The on-site supermarket — the supermarket guests rely on — was closed for four hours in the middle of the day. Four hours. At a resort. In the middle of the day. It is the kind of decision that tells you everything about how little thought goes into the guest experience here. The overall impression is of a place that does not want tourists, does not enjoy having guests, and does not know how to run a resort of this size. There is no spark, no hospitality, no service, no atmosphere — nothing that justifies what you pay to be there. Lake Garda is full of resorts that would be delighted to have your business and would treat you accordingly. This is not one of them. Keep your money. Go anywhere else. There are many better places, and you will enjoy your holiday far more for choosing one of them.

We arrived here yesterday evening 1/9/25 and it wasn’t long before the issues began, we had to rent bed sheets and towels for the week. Unfortunately we had to use the towels to mop up the bathroom floor because the shower was leaking, the maintenance guy just sealed it 10 hours later. No kettle , no eating bowls, when I asked for these I was told we would get them if they were available but of course they were not and the staff member didn’t bother to inform us. My wife went back and asked about this, she was told this is Italy, you people come here and expect kettles to make tea, we wouldn’t go to your country and expect Moccas. I booked a 4* one bed bungalow and ended up in a damp, dirty, stale smelling leaking bungalow. Any staff members we spoke to are clearly not trained and were openly giggling while talking in my wife’s presence. Neither my wife or I have ever had the misfortune of dealing with people who couldn’t care less, we advise anyone with enough self respect to avoid this place. This is not a 4* experience, I’ve stayed in much better hostels than here.

I was being personally harassed and discriminated by the pool staff at the pool. For lying on my stomach with my bikini straps untied. I was told I was harming the children! I will never come back!