Il Mercante di Venezia

The location is convenient, 3 minutes from the train station. However, that's where the positives end. The room is dirty and unkempt. The ceiling is falling in. The trim around the bed is covered in dust and dirt. The closet is dirty. There's a spider in the bathroom. The curtains are gray. Living in a room on the first floor is unbearable. It's very noisy; you can hear sounds from inside the hotel and from the street. The exhaust fan in the bathroom is very loud. The refrigerator is also noisy. And it's very cold! I asked to change rooms, but they refused. This ruined my vacation! I don't recommend it :(

I am totally baffled by the two recent mostly negative reviews of this fine hotel, I can only assume the people complaining expected 5 star luxury while on a 3 star budget. We had 11 nights here in June 2026 and having previously had 7 other long term stays in Venice over the years I can safely say this was one of the best. From the moment we arrived the reception we received was just first class, the staff were so kind and helpful especially the girl with glasses and dark hair (I didn't catch her name but she was lovely and couldn't do enough for us) Yes the breakfast is basic and the room perhaps a bit faded but these are very minor issues and to those complaining I would suggest if you are expecting 5 star luxury then pay for it and book elsewhere. The location of this hotel is fantastic, very central but up an alleyway away from the noise so it's very peaceful. Overall we were very happy at this hotel and will seek to stay here again in 3 years time when we come back to Venice once more, we would recommend this place to anyone.

Air conditioning barely worked. Room felt like dungeon and had no air running through it. Our door led directly out to dirty garden area. Room was well below the worst Motel 6 I’ve ever seen. Staff told us that is how iItaly hotels are in summer. Left and booked across the street and had zero issues .

During my stay in Venice, the hotel I liked the most was Hotel Mercante . The reception services were excellent. The lady at the reception called Fabiola we met was extremely professional, friendly, and truly kind-hearted, with outstanding customer service skills. For this reason, I would like to sincerely thank her for her services. Kind regards,

Just back from Italy. We arrived in Venice a couple of days early to ensure we would catch our Mediterannean cruise from Ravenna and stayed at this hotel. Two extra days in Venice is not a "downside" to any trip! The staff was friendly and the rooms were clean. The air conditioner was effective and quiet with everything in the room in good working order. Breakfast was typical European and satisfying. Granted, finding the narrow street this hotel was built on required some extra checking on Google maps, but we found it. Havng stayed in Venice before, we knew the city was walkable and we grealty appreciated the value of staying near the transportation hub. The only downside was that it was not located on the Grand Canal. But that always comes with much higher price point. With that small caveat, I can honestly say that this hotel offers solid value.