Amadeus

There is NO way this should be a 4 star hotel. No better than a roadside motel. Very dated, poor maintenance, needs lots of work. Feeling fortunate it's only 2 nights or I would insist we move.

Great location in Venice. Easy walking to most points. Lots of restaurants and Gilato just steps from the door. Very short walk to the train station. Although the room and lifts were small, the location made up for everything. Clean hotel with good breakfast.

This was our second stay at the Amadeus. The first being Nov 24. Again we chose Nov as Venice is much quieter and prices from UK cheaper. Our stay was 11 days. The hotel is situated 10 mins from the Railway Station, 15 mins walk from Piazzale Roma. This is where the airport bus picks up/ drops off. The hotel is old school, very clean, towels, bedding etc changed virtually daily! Our room was on the first floor overlooking the garden. Breakfast is from 07:00 - 10:30 and has plenty of variety . Public areas are spotlessly clean, staff are helpful and friendly.

This is sold as a 4* hotel, but in my experience, it falls short of being a 4* and a 3* rating would be more fitting. The first thing and in my opinion, the best thing to note about this hotel is the location. It is literally less than a 5 minute walk from the train station and the vaporetti station (the water buses). Definitely something to bear in mind when you have to lug a suitcase over an infinite amount of bridges! There are restaurants, bakeries, bars all within a stone´s throw from the hotel. The reception was very classical and the young guy was very polite and helpful. Our room was on the 4th floor, 401 on the top floor and it was a key with a traditional brass keyring. I have to say that our room was very small and quite old in design. But seeing as we were only going to be sleeping in it, we didn´t let it bother us too much. It was slightly lacking however. Only 1 bedside lamp, 1 chair, no desk or table. The shower was very good though. The walls are very thin though and you could hear people just talking. We think there must have been a staff room of some sort next to us as there was no number on the door but staff used to go in and out and they made a lot of noise at all times of the day! We opted to have breakfast in the hotel. It was adequate but nothing exceptional. You had a machine for coffees and teas and another for juices. There were 2 hot dishes of scrambled eggs and bacon and the rest was a selection of fruit, hams, cheese, a yoghurt machine, a pancake machine, bread and pastries. I did ask on the first morning for more scrambled eggs as the dish was empty. I waited over 15 minutes and then gave up. There is only 1 waiter on service. I also asked at Reception if I could borrow or hire an iron but I was told they didn´t have one. Then I realised why when I found the laundry bag in the wardrobe with the price list for washing & ironing items - €7 to iron a skirt, they aren´t going to lend me an iron! We stayed for 3 nights. The bed was comfortable and clean, the shower was very good and we had a good breakfast to set us up for the day. Venice is magical and it is a good base to explore this beautiful city,

I had a terrible experience at this hotel. I had booked the room for two nights, but it was infested with bed bugs. I was bitten all over my body during the night, and it completely ruined my stay. I even took pictures of the bugs on the bed (clearly showing bed bugs) and of my legs covered in bites as proof. On top of that, the reception staff were very rude and unfriendly during check-in, and also at check-out. According to my Booking.com reservation, the check-out time was 12:00 noon, but the hotel unreasonably changed it to 11:00 a.m. When I mentioned this to the reception, they simply said it had been changed since July, even though my confirmed booking clearly stated 12:00. This is absolutely unacceptable. The hotel does not maintain proper hygiene, and the staff do not care about guests’ comfort or provide professional service. I would never stay here again and strongly advise others to avoid this place.