Constance Belle Mare Plage Mauritius

We planned a family lunch at Constance Belle Mare Plage to celebrate our father’s birthday, but unfortunately, the experience was extremely disappointing. Upon arriving at the hotel entrance, we were informed that our names (6 persons) had not been included on the security list. We had to contact the reservation representative before we were finally allowed to enter the premises. Our reservation had been made specifically for a buffet lunch. However, once seated, we were surprised to learn that the buffet was unavailable and had reportedly been closed for a week. We had not been informed of this before our visit. Instead, we were offered a very limited grilled platter consisting mainly of fish or meat, broccoli and eggplant for approximately Rs 1,500 per person. This was certainly not the birthday lunch experience we had planned for our father. The menu à la carte alternatives were also quite expensive and did not provide a suitable replacement for the buffet we had booked. As it was already around 1:00 p.m., we asked the head chef whether another suitable meal could be proposed. Unfortunately, the team only repeated the explanation regarding the buffet closure without offering any practical solution or meaningful alternative. We eventually had no choice but to leave the hotel and find another venue for the celebration. What was most disappointing was not only the lack of communication, but also the lack of effort to recover the situation and make an important family occasion enjoyable. For a hotel of this reputation, we expected a much warmer welcome, better communication and a more customer-focused approach. Sadly, this was a very poor and disappointing experience.

A breath taking property, hands down the best in Mauritius. Excellent housekeeping staff who cater to all your needs. A special shout out to Chef Veer, Chef Virendra & Chef Amit. The Indian cuisines that they prepare don’t make you miss home food at all.

Khalas, the Buggy driver, provided excellent service. He was friendly, respectful ، Thank you khalas

رحلة جميلة والناس هناك متحمسين وودودين والاكل جميل ايضا لقد كنت في شهر العسل وكانوا جدا متعاونين we thanks priscilla lorenza ocean from spa teams Kailash help us a lots in our last day it was very helpful ❤️❤️❤️❤️

We felt welcome from the moment we arrived. Nishi handled our check-in and was friendly, helpful and professional. Our room was spacious, comfortable and very well equipped, with free Wi-Fi, an iron, safe, minibar and coffee facilities. The housekeeping team were lovely and kept everything clean throughout our stay. We also enjoyed watching the sunrise by the beach. We stayed half board and ate at La Citronnelle, where the buffet had a good variety of fresh food from different cuisines. Damree was a wonderful waiter; kind, attentive and professional and all the restaurant staff were friendly. There is so much to do, including the beach, several pools, a heated pool, spa, gym, golf, tennis, boat rides, live music and different restaurants. You really cannot get bored. We had a great stay and definitely recommend it.