Bahia Principe Escape Sian Ka'an

We had a lovely stay at Bahia Principe Sian Ka'an and found it to be a great place for a relaxing holiday. The resort has a calm and peaceful atmosphere, making it ideal if you're looking to escape the crowds.The staff were one of the highlights of our stay. Everyone was friendly, welcoming and provided excellent service throughout. Housekeeping was particularly impressive, with our room cleaned to a high standard each day. We also appreciated the little touches, such as the turning down service at night when we returned to the room, and I loved the spaciousness and the hot tub on my ground floor room. That said, there are a few areas where the hotel could improve. Our room felt quite dated and could benefit from some refurbishment. We also had a leaking air conditioning unit and one of the lights in the room wasn't working, which was a little disappointing. The resort itself was peaceful and quiet, which was perfect for a relaxing holiday. . However due to the quietness of the hotels many of the a la carte restaurants hadvery limited reservations and I did not manage to get many of the resturants I would have liked to. Overall, we had a good experience thanks to the excellent service and relaxing environment. With some updates to the rooms and better maintenance, this resort could be even better.

Staff were extremely helpful, Great to have full use of all the other hotels, It would have been more beneficial if you could see the other hotels on the app. Rooms were huge with lots of space to both relax and sleep with the option of air conditioners or ceiling fans. Staff came round twice a day to refresh rooms and towels. My only critisism was the buffet food in Sian Ka'an wasn't the greatest. Didn't understand the mashed potatoes and shepherds pie for breakfast options.... It would have been great to have more Mexican food during the evening specialities.

The staff is what makes this place, Ramon and Eglady in the Sain Kaan buffet, Carlos (Charley Chan) serving drinks around the pool, Edgar at the Akumal buffet, Christian at The Smoked restaurant and Erandi in guest Services are all such great people. I can’t wait to see you all again in October😄

We have just returned after 11 nights at the hotel and had a great time with no complaints. The hotel is in a jungle like setting and only a short cart trip to the other hotels in the complex and the beach - we never had to wait longer than 5 mins for a lift. Whilst the hotel is rustic in parts, our penthouse room, hotel and grounds were kept clean and tidy. We had checked in 10 days prior to arrival and managed to book the Al a cartes we wanted - yes we had to be flexible with days/times but perseverance paid off and we were happy with our selections - we even managed to book the Smoked on arrival through guest services. The buffet choices at all meals within the hotels was good and in our opinion you’d have to be hard pushed to not find something ample to eat. We loved the omelettes at breakfast really good! The entertainment team were engaging and very friendly - no pushing to join in which was great. The shows were good - we particularly liked the Jersey Boys and the Abba shows. What stands out for us from this trip is the staff - they are all an absolute credit to the hotel - always wore a smile and were very friendly. In essence we loved our stay and would definitely revisit!! Thank you for a great holiday xx

We’ve just returned from a brilliant 2-week stay at Bahia Principe Sian Ka’an, celebrating our 25th wedding anniversary with friends. We were lucky to be upgraded to a penthouse suite on arrival – the room was beautiful, spacious, and very well equipped. We also made great use of the sister hotels, and the trolley service was handy, although waits could sometimes be a bit long. The entertainment team, especially Fabian and Toti, were fantastic and kept everyone engaged with fun poolside activities. A couple of areas for improvement – we were told by TUI the Cenote restaurant was 24 hours, which wasn’t the case, and the buffet food was often lukewarm with flies seen on the fruit at breakfast. Overall though, a great holiday in a lovely setting and a special way to celebrate our anniversary.