Hilton Cancun, an All-Inclusive Resort

A few issues but overall a beautiful resort, friendly staff, decent food. We had a double room. Shower didn’t have hot water for the first couple of days. Was resolved after complaining. Fire alarm would go off at odd times of day and night. Eventually fixed. Beach unusable due to seaweed. 25th anniversary repeatedly mentioned, never acknowledged. We spent a lot for a double room for 7 nights. Air conditioning in room was inadequate and we felt very hot at night. Kids club is great. Our 6 year old twins loved it there. Shout out to the very fun and caring staff: Arge, Nath, Gris, Pau, Eli, Fany, Emily, Monce. Can’t thank them enough for the fun activities, pizza making class, singing, dane party, jewelry making etc. They couldn’t wait to go.

Firstly, the vendors that run up-and-down the hall through to the splash pad; being accosted and harrassed - especially the pandering to my young kids, is certainly on my list of relaxation techniques. Also, for a billion dollar company, the lack of a true app is abhorrent. Getting a cab/taxi out of the hotel to go shopping is barely possible. Splash pad is grossly outdated and in dire need of an upgrade. Restaurants sans kids menus - and if they have them, don't tell you until the last minute. Auma couldn't cook either (of our) steak(s) properly (grossly underdone). But they did offer to reconcile, amd admitted their wrong doing, which was appreciated. Room? Fantastic. Good size with balcony and two queen beds. Some semblance of privacy in the washroom area would be nice, however. Staff were overall very friendly and accommodating. Drinks were watered-down, most assuredly. Not an anomaly. Overall? 3.5/5.

Stayed at Hilton Cancun and it was super fun! We especially enjoyed all the activities, where we met Angelo, one of the activities coordinators. He was super fun and lead each activity with passion and energy!

Amazing trip. The service was incredible, housekeeping was very good, and Blanca Vega did a great job. The rooms were ample, comfortable, clean and nice. Food was delicious!!! 10/10 and our favorite thing from the trip. The pool and activities were fun and entertaining. The gym was really nice. Loved the peopl, atmosphere and location. Had an amazing experience

We recently stayed at the Hilton Cancun All-Inclusive with our family and overall had a very good experience. The biggest strength of this resort was the consistency of the staff and service. Everyone was friendly, helpful, and professional throughout the trip. A special shoutout to Javier, one of the lifeguards, who helped my son after he got a cut and continued checking in on him afterward. That level of care stood out. The resort itself is very clean, modern, and well maintained indoors. The lobby, restaurants, and rooms all felt updated and nice. The amphitheater area was especially cool, and the nightly entertainment was great for kids. There were different dance and music shows each night, and our kids looked forward to them. The ice cream corner was also a huge hit. The pools were set up really well with plenty of seating and nice shade from trees and umbrellas, which made relaxing easy. That said, the pools themselves are starting to show some age and the water was cloudy (which they seemed to try and address while we were there). There were missing tiles in multiple spots with random sharp edges and some of the surrounding stone areas felt rough underfoot. Food was probably the most average part of the experience. Nothing was terrible, but most of it was fairly mediocre for an all-inclusive. Restaurant hours were also a little odd, so definitely look ahead and plan meals in advance. The Sea Salt Grill by the pool had surprisingly good lunches, and the Italian restaurant was probably our favorite overall with the best flavor. The steakhouse was the most disappointing considering the hype. Families with picky kids should also know there are not a ton of kid-friendly food options beyond pizza, quesadillas, and chicken tenders. One very important note: do not book this resort if your priority is a beautiful beach. The beach is basically nonexistent, and the seaweed/seagrass situation was very bad during our stay. Obviously that is not the hotel’s fault, but it definitely changes the experience if you are expecting a classic Cancun beach vacation. One underrated advantage was the location. Being only about 20 minutes from the airport made travel day much easier, especially with young kids. Overall, we enjoyed our stay and had a relaxing family vacation. While there are areas that could improve — mainly food consistency and pool upkeep — the service, cleanliness, entertainment, and family-friendly atmosphere made it a worthwhile trip.