Riu Latino

Where to start? Ignore the negative reviews, my wife and I have travelled extensively and this is definitely one of the best and we have stayed in a lot of 5 star hotels that don’t come close to this! From the moment we got here and was greeted by Raimondo one of the bell boys , everyone has been so friendly and helpful.. big shout outs to Nelly ( morning ) and Vicky ( evening ) for looking after us every day in the buffet. Emy on the customer service desk who went above and beyond when we had a problem with our bank in uk! Wilbur who kept the drinks flowing by the pool. The spa is really good, staff not pushy. Massage was good and my wife had a pedicure experience and manicure and due to being in a wheelchair they did everything to make her comfortable. The lady that done my wife’s treatment called Tere was exceptional. The food is so good and had no issues at all. The steaks in the Italian and Kulinarium were better than the steakhouse but that’s a personal preference as prefer leaner meat and the steakhouse had only Ribeye. The whole resort is totally wheelchair and mobility friendly , all restaurants and entertainment are accessible! Everthing is flat. There are pools that are accessible bar one that has a ladder! How this resort is not 5 star I don’t know! We don’t often return to the same resort but we will definitely be returning here

Second AI resort experience, first was Zilara so different location and lower price point this time. Overall it was fine - service at food and beverage and on the beach was great. The service at reception desk was awful both check in and check out, staff were pretty rude and unhelpful. Drinks are weak so if you like to drink definitely buy a bottle or two at the airport on your way. The inroom bar items were ok but a pain to get refilled. Beds as others say are hard and flat, ask for extra pillows - we got six and it worked! Food was better than Zilara at the buffet, restaurants were not great but they also didn't cost more like Zilara. Beach was great - they kept it clean, beach staff helped get you chairs and umbrellas and it didn't cost extra! Limited drink service on the beach but it was fine. Pools were lively and fun. Lots of room and while busy it was kept clean and chairs always available. Overall I wouldn't go back as I prefer a more luxury experience and to be more centrally located. But for a cheap getaway it's pretty great.

I attended this hotel in early May 2026. I found the property to be well maintained and modern. Food was good, for the most part. I would suggest staying away from the Steak place. I must make a comment about three of the staff members I had occasion to meet. Brian, in the evening buffet was very attentive and did an amazing job looking after everyone. I also need to make special mention of Erika and Annaleia (sp) who worked the evening shift in Velvet, the lobby bar. Both were exceptional. Having said all that, I must say that if you are looking for a relaxing, quiet vacation, Go somewhere else! The entertainment team's music was set at two volume levels. Loud and Outrageous!

This was easily the worst beach and swimming experience I’ve had at a Mexican or any resort. If your main reason for booking is to enjoy the ocean, I’d strongly recommend looking elsewhere. The designated swimming area is already very small, yet jet skis constantly operate right along the buoy line, forcing swimmers to deal with gasoline fumes, noise, and splashing. I complained about this on my third day, but whether management simply didn’t care or the water sports staff decided to make a point afterward, a few days later one of the jet ski operators made two sharp U-turns right beside me while I was swimming near the buoys, deliberately splashing me in the face and laughing about it with his coworker on shore. The water sports operation feels completely unchecked. They’ll rent a jet ski to practically anyone willing to pay $80 — sober or not — without properly explaining how to operate it safely. Meanwhile, they make excuses when guests want to use the free non-motorized equipment. There was also animal poop in the water almost every time I went swimming. Not necessarily the resort’s fault, but definitely something I wish I’d known beforehand. And no Wi-Fi at the beach. The property itself is relatively new, so there’s very little natural shade overall. The beach has umbrellas, but most walkways are fully exposed, and the palm trees are still too small to provide meaningful cover. If you’re fair-skinned, expect to constantly reapply sunscreen and wear a wide-brim hat, otherwise you'll get burned just from walking around. The service at the bars and restaurants was excellent, and most of the food was very good. A few dishes were over-fried to the point of burnt, and the vegetable dishes had too much onion for my taste. Also, good luck finding a clean plate — they simply don’t seem to be washed properly. The rooms are spacious, comfortable, and clean. However, there was no robe despite it being listed as an amenity, and no body lotion either — strange omissions for a supposedly five-star resort.

This was our fourth time at the Riu Latino, and we love it! The location, service, and food are amazing. The Latino is relatively new and kept immaculate. Many choices for food and beverages were great! I want to personally thank Samantha A (Public Relations Manager) who made my retirement trip truly amazing. Samantha, you are simply the best, and the Riu Corporation is lucky to have you. Your energy, smile, and willingness to make this trip special will never be forgotten. Special shout to our favorite server Nelly and the amazing bartenders; Bryan and Ozuna. Thank you so very much and we looking forward to coming "home" for a fifth visit.