Riu Palace Riviera Maya

Me and my husband celebrated our 29th wedd8ng anniversary. The resort is amazing. Jahier and Joe were great with the water aerobics. The alcohol served is premium. The bartenders at all bars were great. We loved the steakhouse and the Italian specialty restaurants. The breakfast and lunch buffets offered something for everyone. The only bad parts was the pool water was too warm before 12pm and the beach had alotbof seaweed. I would go back but during our winter months.

This is never a 5* hotel rooms grubby. The beach full of seaweed never cleared so you could access the sea and stunk! Room service poor ice machines always empty! Many people in bed days ill! Never again!

3rd visit to this hotel and most enjoyable as usual. The staff work extremely hard to ensure you have a great holiday experience. We didn't bother with any of the speciality restaurants and just ate in the buffets plenty of choice and well cooked. Rooms were kept spotless by the cleaning staff and service in the bars was very good. It was a bit stifling around the pools but you got a nice breeze on the beach, like all the hotels in this resort a boardwalk on the sand would help families with pushchairs or people with mobility issues enjoy better beach access. We didn't pay for the elite status as we felt it was not worth the outlay and from a personal point of view I do not agree with it. We already pay a premium to stay at the Palace and feel that this is a step too far, pay extra for a penthouse suite by all means but not for a standard room with a few extras. Having tried all the riu hotels in playacar this is my favourite by far and will be returning next year.

Excellent stay!!! VERY CLEAN and the staff were so attentive!

Any invasion and they got all inside my purse. They didn’t advise that the door has to be closed in order for the air to work properly and my back door had been left open!