Riu Palace Riviera Maya

We had the best time at the Riu Palace Riviera Maya!!! The staff was so friendly and accommodating! The hotel and rooms were clean! The food was great!! Th vibe was so fun! My husband and I used the fitness center every day and it was well equipped! The kids enjoyed the pool and eating as much as they could! Lastly I cannot say enough about the other services department! The aqua gym classes every day were the best!! Each and every one of the team had us entertained from day 1!! Joe was our favorite!!! Fernando taught us Latin dancing followed by a calming meditation!!! They truly made the trip more fun!!! We would highly recommend staying here!

This is a fantastic hotel and defo a 5 star. Large complex and it’s immaculate. The rooms are large and very clean with good towels and bedding The staff are superb. Bar staff with like crazy and the entertainment team never stop. It’s full on fun. The main restaurant is good with a wide selection but the speciality restaurants are great and you don’t need to book. A lot of famalies here from all over the world but mainly uk USA and Mexico. The two pools are a little small and get busy and the sun beds are cramped together. The beach is lovely but as other reviews says the Dead Sea weed is a nightmare. The hotels try to clear it without much success and you just end up with tractors working on the beach till about 11am. This is a really good 5 star hotel with lots going off. We absolutely loved it.

We stayed here with our family, including two grown-up kids, and had a great time. The location is perfect — you can easily walk to 5th Avenue. The hotel has a chill atmosphere, and the rooms are clean, spacious, with good showers and plenty of closet space. Just note that the elevators are only on the lobby side, so if you’re on the pool side on the second floor, you’ll need to take some stairs. The other services team is excellent — truly the best we’ve experienced, with activities that are fun for adults too, like dance lessons and aqua fitness. The hotel is very clean, and the Riu Party is super fun. Overall, a great stay for families with adult children who enjoy a relaxed vibe, good entertainment, and a top location.

Great food and good quality cocktails. Amazing service and great pool. Entertainment all day. Don’t expect go swimming in the ocean. It’s not possible anywhere in the area. However the hotel makes up for it with all they have going on. The kids show in the evening could be better but they have a kids club and a kids pool so i guess it’s ok. I would come back here with the family again.

Stayed at the Riu Palace Mexico (smaller property along the road) last year and loved it. This year that hotel is being renovated and turned into an Adults only, so we stayed in the Riu Palace Playa del Carmen which is bigger but very similar. I have to say both are excellent hotels. I stayed with my Husband and two teenager daughters and we've had many conversations regarding which is better. I like both the palaces as they both have fully air conditioned lobbies, rooms and restaurants ( apart from the open air restaurant near the beach) having stayed in the Grand Bahia Akumal for many years open air was never an issue, but I would say age has made me appreciate air-conditioned lobbies hugely! Rooms were clean and kept beautifully, food, drinks and bathrooms all excellent. The staff work hard and remember us from last year which was unexpected, I assume some staff have moved with the renovations. I would recommend spending a morning or afternoon at the other hotels, they are all in walking g distance or if you prefer just jump in a taxi its 150 pesos. The Riu Playacar, Tequila and Yucatan do not have air conditioned lobbies, however, there is an air-conditioned sports bar in the Tequila, just go left past the stage area right to the very end, the doors will be facing you. Its a welcome little haven if you've walked it from anywhere! The only negative I have is if you go to another Riu you have to take towels from the hotel you are in, which is just stuff you dont need to be lugging about in the heat. Anyway we had a fantastic time, the pool is lively with activies and fun for children and adults, the staff just genuinely have really good humour, the adult pool we never used and is more for the party people, but it was just people having a kid free good time, no issues that I saw which I was actually surprised at given the world cup is on, security however are quietly around the complex which is reassuring too. Favourite meal was steakhouse on the beach and italian. The Yashima food and Krystal is also absolutely worth visiting, food is great. I would highly recommend this hotel for families or couples and look very forward to returning next year.