Sandos Playacar

It is a very wonderful experience to stay in a resort that cares so much about customer service , my room was spotless , food beyond amazing ! Service was like a 5 state hotel even thought is not 5 stars ,they treat you as a queen and king for a very very reasonable price , it has the best beach in Playa del Carmen (next to the jungle ) you spend time at times with monkeys in the resort , and animals that are taking care of there , they have an eco friendly environment . Do not hesitate and book your vacations at Sandos

Isabel at the spa was great. Best one I’ve ever had!! Highly recommend!

We have only been there 24 hours but have had so much fun. Laura with the activities is amazing and is of course my Tocaya, so would be gorgeous.

We paid a lot of money for what we believed would be a lovely family resort experience. We booked a suite and were given Gold wristbands, which were supposed to give us premium benefits. Unfortunately, the reality was very different, and we left feeling that we had paid a lot of money for false hope. One of the most ridiculous things was the policy around the bars. This is marketed as a family resort, yet because we had our children with us, they were not allowed into certain bars. I completely understand that children should not be served alcohol, but there are plenty of family resorts where children can accompany their parents into these areas without being served. It made enjoying the benefits we had paid for as a family extremely difficult. The room was another major disappointment. It was described and presented as modern and luxurious, but our suite felt old, dated and far from the standard we expected. The closet was damaged and, despite reporting it, nobody came to fix it. The air conditioning was incredibly loud — honestly, it sounded like it was going to take off every time it was running. The pools were probably the biggest shock. They did not look or feel clean, with hair and all sorts of debris in the water. We also saw children throwing drinks into the pool. There was no sense of the pristine, well-maintained pool experience you would expect from a 5-star resort. Poolside drink service was also nowhere near what I would expect from a resort charging these prices. There also seems to be a very strange wristband/status system where, unless you are “Royal Elite,” you don't seem to receive the level of attention or service you would expect. It gave us the impression that some guests are treated as extremely important while everyone else is essentially invisible. If you're paying for a premium package and wearing a Gold wristband, you shouldn't feel like a second-class guest. Overall, I felt uncomfortable and disappointed throughout our stay. Rather than wanting to extend our holiday, I couldn't wait to get back to my own clean and comfortable home — which says everything about the experience. If you are considering booking this resort, please think very carefully and read the reviews before committing your money. For the amount we paid, we expected genuine 5-star luxury, cleanliness, modern accommodation and exceptional service. We simply did not receive that. My advice would be: if you haven't booked yet, cancel and choose somewhere else that will actually deliver the luxury and service you are paying for.

Tress bon service par Rigo au buffet