Hotel ACD Wellness & Spa

We chose this hotel expecting a relaxing stay based on its advertising, but unfortunately our experience fell well below expectations. While there were some positive aspects—particularly the excellent customer service from Maia at reception, who was consistently kind, professional and genuinely helpful—the number of maintenance issues, unreasonable policies and disruptions throughout our stay meant we would not choose to return. We appreciate that not every issue is within the control of the staff, and several team members were friendly and welcoming. However, the hotel management needs to address the following concerns, as they had a significant impact on our holiday. Issues experienced during our stay: * The shower head was broken when we checked into the room. * The iron provided in the room has a hole in the bottom meaning any water inside it leaks all over clothing. * The hotel only provides one room key card. Because the key card controls the electricity and air conditioning, if one guest leaves the room, the other is left without power or air conditioning. We requested another room card but were refused due the to past patrons misplacing them. * As a result of this policy, the fridge switches off whenever you leave the room, meaning it never stays cold. Any drinks or snacks you buy are warm by the time you return, making the fridge almost pointless. * Despite the fridge being unable to keep food or drinks cold, we were not allowed to bring our own snacks to the rooftop pool area. I took a packet of crackers upstairs and was told to return them to my room because outside food was not permitted due to inspections and potential fines. This felt incredibly unreasonable, especially when guests cannot properly store their own food because the fridges lose power every time they leave the room. It gives the impression that guests are being forced to purchase food and drinks from the hotel. * A €10 deposit is required just to use the in-room safe, which felt unnecessary for what should be a standard amenity. * The rooftop pool has plenty of sunbeds but no umbrellas only two small shaded areas, making it difficult to escape the heat and sun. * The rooftop pool and spa were often occupied by children, so neither area provided the peaceful, relaxing atmosphere we expected. * The spa facilities were disappointing. Some equipment was broken, we had to ask staff for water to pour onto the sauna rocks, and the jacuzzi costs €90 for one hour, which is extremely expensive considering the condition of the facilities. * If you are allocated a room on the third floor, be prepared for constant noise from the rooftop pool and deck above. Footsteps and furniture being moved can clearly be heard throughout the day. * On one evening, we were woken at midnight by a loud Happy Birthday song being blasted through the hotel’s speakers. It was completely inappropriate at that time of night and disrupted our sleep. * The following morning, we were woken again—this time by drilling and maintenance work, making it impossible to enjoy a restful holiday. * The Wi-Fi was extremely poor and mostly unusable. This was a major inconvenience and caused plenty frustration during our stay. * When I phoned reception to ask about the Wi-Fi, an older receptionist abruptly hung up on me before I had finished explaining the issue. This was disappointing and unprofessional. * The hotel advertises beautiful views, but our front-facing room overlooked a busy main road with constant traffic, horns and emergency vehicle sirens. It was far from the peaceful setting we had expected. Despite all of these issues, I want to recognise Maia at reception, who was exceptional throughout our stay. She was friendly, patient, professional and always willing to help. She is a real credit to the hotel and one of the few highlights of our experience. Overall, this hotel has the potential to be much better, but poor maintenance, inconsistent customer service, disruptive noise, restrictive policies and facilities that do not match the advertised experience made this a very disappointing stay. I hope management takes these comments seriously and addresses these issues, as they would make a significant difference for future guests. Based on our experience, I would not choose to stay here again.

Good location for a base to travel all around with a rental car. Road is close by but the noise is not too bad despite having a room on 1st floor on roadside (it's out of season now). Spa does not include any pools, only saunas (that are nice). There's a nice looking bar and pool on the roof but can't comment due to out of season (too cold to test :) ). The restaurant is decent, I recommed the grilled octopus, it was really nice. Gluten is not considered as such and especially on breakfast it is an issue (in case this has an effect on your trip planning). Lunch/dinner menu has a lot of option that originally do not include gluten but cross-contanimation can be a thing despite the staff being knowledgeable on the topic. This was not affecting my review as such. Really nice staff, clean everywhere, ocean (or mountain) view. The road being further away or better sound-proofing + a pool in the spa as well would have rewarded full 5 stars. Free parking as well - not many slots though, probably full during season.

The location is on a busy road. Can't sleep with the window open. Room feels old and needs updating. Staff friendly. Spa doesn't really work except for the. Sauna. Needs updating

The rooms are of good quality – clean,comfortable, and well-maintained. The dining areas are peaceful, offering a relaxing atmosphere for meals. However, the rooftop pool is constantly occupied by children, which makes it less enjoyable for those seeking a more tranquil experience. The SPA, while usually empty, feels very basic and lacks the luxury or services one might expect. Overall, a decent stay, but there’s room for improvement in terms of adult-friendly amenities and spa experience. Sun beds and umbrella - 20 euros for two!!! ( on the beach

The hotel is not safe, strangers broke into the room while I was sleeping at night. The hotel administration did nothing and could not answer anything.