Lusso Mare

Definitely not a 4-star hotel! Our experience was extremely poor for several reasons: * Room Issues: We booked for two people (friends), yet were given a room with only one double bed. The hotel refused to change our room, claiming they were full, despite appearing otherwise. One bed and one blanket. * Hygiene & Maintenance: The room was dusty upon arrival. The bathroom (faucets and mirrors) was never cleaned during our stay. Bed linens were only changed on the 5th day, and only after we complained. Toiletries were provided for only one person and were never restocked during the entire week. • Poor Quality: The towels and bedsheets provided were threadbare and full of holes. The TV remote was broken, and we had to go down to reception ourselves late at night just to get a second blanket (only to be given a thin sheet instead). * Service: The staff is largely incompetent and indifferent. Every issue was met with a simple "I'm sorry" without any actual resolution. Upon arrival, they even tried to charge us €15 for a dinner that was already included in our package. * Food: Breakfast and dinner were exactly the same every single day. Tables were left dirty and were not cleared before new guests sat down. Unacceptable Noise: On Sunday night, renovation work started inside the hotel after 22:00. The noise made it impossible to sleep.It turns out they were tiling the elevator floor overnight, so it was out of service this morning while the adhesive dried, we have to walk to 6th floor. It is outrageous for a 4-star establishment to conduct construction work late at night while guests are trying to rest. Safety Risk: The balcony railing in our room was loose and wobbling. This is a serious safety hazard, especially on higher floors, yet the hotel seemed completely unconcerned. The ONLY positive aspect of this hotel is the panoramic sea view from the restaurant, but that does not make up for the lack of basic cleanliness and professional service. We strongly recommend staying elsewhere if you value your comfort and money.

This Hotel was fantastic for our mini break in montenegro. The staff were really helpful and friendly. The rooms were spotlessly clean and we were provided with clean towels everday. On arrival, they upgraded us to a room with a terrace free of charge. The Breakfast lovely with something for everyone. The hotel is situated up a hill, but it's in walking distance to beach and Budva. Budva old town was magical. We were not sure what Warm Farts was supposed to mean but it made us laugh so hard. We loved montenegro.

We didn`t know what to expect after reading a really bad review. Our impression from the beginning was good. We were helped with our luggage to the hotel, given a room with a sea view and overall everything was better than we imagined. We enjoyed every meal, breakfast was very good. So much choice and evening meals were excellent, again lots to choose from. The service was very good, lovely friendly staff and attentive. The room again very good. There was a safe at no extra charge. The shower was great, lots of room and we had a mini fridge too, bonus !! We didn`t mind the location, it was quiet. We don`t mind the walking into Budva, around 25-30mins but the buses run frequently and it takes about 10mins. Would definitely recommend this hotel.

Every year I say “ Never again, Im not booking with Jet 2 “ because each year , almost without fail-their recommended accommodation turns out to be VERY disappointing. Having travelled a lot in my lifetime I believe I am a fair person who does not moan for the sake of it and I invite anyone to look up some of the stellar reviews I have given much cheaper hotels based in Greece, Turkey and Italy NOT with Jet 2 I should add! Where to begin? Despite having a clean modern bathroom ( the ONLY good thing) this hotel is tiny and the rooms cramped and dark - many with no balcony, no pool and as it turns out zero bar facilities ( despite what it claims on its website. ) Trust me, there is NO BAR- not even somewhere you can buy a coffee p.m - even if you like us, paid for half-board. In line with other UK reviewers, Im afraid we found the daily excuse for a buffet boring and monotonous and very poor quality, with the same greasy and overcooked offering of tough-as-nails pork steak and white fish, recycled plain pasta, over-cooked chicken and greasy roast potatoes, minimal veg, the same cucumber and tomato salad - morning and evening -with no dressing folks, day in and out. Quite how local reviewers can describe the food as “excellent” is beyond me! There was bread but no butter, a small amount of fruit ( apples, bananas) which were rarely replenished, a coffee machine ( nasty coffee) and the staff seemed to go out of their way to be rude and unhelpful. Eg. I had to ask at least twice for a kettle and some cups for the room that are listed as coming as standard. Also on two occasions where we asked the two grumpy male servers for milk for our cereal ( because we needed to leave earlier for day trips , breakfast being 7-9 am ) they just shrugged their shoulders and deliberately took their sweet time, so if we didn’t want dry cereal we had to top it up with coffee from the machine! So much for the “ friendly and helpful staff” that apparently more local Serbian and Croatian holidaymakers keep banging on about! Maybe they just don’t like English -speakers? Or maybe these hotel staff at this hotel simply don’t give a ****? Last but not least, on three occasions we had to go down to Reception to ask for a toilet roll because the maid did not have the basic common sense to replace the empty one.. Our advice? AVOID the Lusso Mare like the plague!

Very small hotel, staff very friendly and helpful, food lovely clean rooms, good location, close to two mini markets, bus stop to Budva. Provide parking space for your car if you have/rent and not charge for it, normal in other countries my expierance is the hotel charging you for parking space which they provided.