Bahia Principe Explore Legend

Locations, pools and activities were good, but staff hospitality 0, waiters and bartenders lack of friendliness and hospitality, took to much time to get a service.

We recently stayed at Bahia Principe Fantasia/ explore legend. As a family of 7 we had an absolutely amazing time! ​From the moment we arrived, everything exceeded our expectations. Traveling with a group of 7 can sometimes be tricky, but this resort made it effortless. ​Highlights of our stay was the entertainment & Shows, the evening shows were spectacular! Truly high-energy, entertaining, and fun for all ages. ​Pools & Grounds were lovely, clean, and provided plenty of space for all of us to relax and play. The grounds were immaculately kept. There was constantly so much to see and do—nobody in our group was ever bored! The staff went above and beyond to make our stay memorable. We are leaving with wonderful memories and can’t wait to come back. Highly recommended for families!

Ok overall but so hot almost everywhere even in the rooms , beach is not useful and full of bad herbs and plants , it’s good for the kids with many activities and show but there’s a lack of employees comparing with the numbers of visitors.

We are just returning from our stay at Bahía Príncipe fantasia and although we had a lovely 2 weeks, we likely wouldn’t return. There are so many good points to this hotel, the things to do for the kids is amazing. We had foam parties, pool inflatable sessions, games and the kids club ladies were amazing (we had tears from my daughter when we left) The staff are lovely and the ladies who serve drinks round the pool brought us our drinks without even asking by the end of the 2 weeks, knowing exactly what we order. The rooms were cleaned everyday and to a great standard. The drinks were premium spirits and had pretty much anything you asked for. All the cocktails come as non alcoholic which was great for me who doesn’t drink and meant my 7 year old could get involved too. When the football was on they put on extra staff and food which was a lovely touch. No sunbed wars was a massive bonus!! However there are a number of reasons we wouldn’t return. The whole hotel needs a massive refurb. I, for one, am not bothered about dated rooms but these go past that and are falling to pieces in a lot of areas. The bathroom is one door slam away from collapsing and little things like our tv remote didn’t work neither did the mini fridge. The mini bar is supposed to be stocked daily and we had to chase numerous times for it to be done, wasn’t ideal when travelling with a baby who needs constant water for bottles/drinking etc. Our opinion is that the hotel is massively centred around the Spanish. Without sounding like an arrogant Brit, we struggled with this. The entertainment around the pool was great but many of the team only spoke in Spanish, or repeated it in Spanish numerous times and only once in English when 9/10 you’d miss it. My husband and daughter who love to get involved with games didn’t do it this year because of this. There is also a problem with service at the bars being given to those who speak Spanish first, despite you queuing for longer. They will also speak to you in Spanish and assume you understand. (Again I don’t wish to sound like an entitled Brit but we struggled) The food was “ok” everything we ate was nice however it wasn’t the hottest and it was very much the same everyday. I’ve stayed in many bahia principes and this shocked me as I’ve never had this before. I expect it from a smaller hotels in Europe, not in a luxury hotel in the Caribbean. They have a great app to use but the day after check in it didn’t work. I then got an email saying to use the app for quick check out and what a surprise, it worked again on the last day. The beach at this time of year is covered in seaweed. This is a natural occurrence and not the hotels fault, more of a heads up if the beach is your thing. And finally the price of things is EXTORTIONATE. We are by no means tight on holiday but the price of additionals is downright daylight robbery. I paid $38 dollars for a baby float as we left ours at home and my 7 year old wanted a lilo. $59 dollars was the cheapest we could find and I outright refused to pay it. $27 for a football. We also ran out of baby wipes and paid $7 for one single pack. The sunscreen is upwards of $30 a bottle. Not hotel related however, we did the dolphin swimming and it was fabulous. However the cost of things there was again outrageous. $270 for the photos and that didn’t include the ones you have with the seal and parrots. $13 for ice cream and $12 for 2 drinks. The cost of the extras ruined things for us as it just isn’t financially viable especially in the current living crisis (UK). We found this put a dampener on our overall experience as the fun things we’d usually pay for and add we couldn’t. Overall a mixed review of the hotel. If it had a refurb and brought some of the costs of things down we would potentially come back. If it stays as is, we wouldn’t return.

This is not a 5-star hotel as advertised by TUI and there are several areas that need improvement. However, we still enjoyed our stay because we prefer to make the most of our holiday rather than spend our time complaining. The resort itself is beautiful. The only à la carte restaurant we booked was the Oneiro Dinner Show. The show was fantastic and very entertaining. Unfortunately, we did not enjoy the starter or the main course, although the dessert was excellent. We were also disappointed that there was no kids menu available. Our daughter was left hungry by the end of the show, and we had to go to the buffet afterwards so she could eat something. The buffet was probably the most disappointing part of our stay. We never felt particularly welcomed there. Most of the staff looked unhappy, and it was rare to see a smile. Once seated, it often took a long time for someone to bring drinks, and whenever we asked for something, it felt as though we were inconveniencing the staff rather than being assisted. Good service can make a huge difference to a holiday experience, and unfortunately this was lacking during many of our buffet visits. On a much more positive note, the Kids Club was excellent. Every time our daughter attended, we were warmly welcomed. The staff were fantastic with the children, caring, friendly, and enthusiastic. There was a great variety of activities available throughout the day, and our daughter always looked forward to going back. The Kids Club was definitely one of the highlights of our stay and deserves recognition for the wonderful job they do. While the hotel did not meet our expectations of a true 5-star resort, we still enjoyed our stay thanks to the beautiful location, entertainment, excellent Kids Club, and quality time spent together as a family.