Bahia Principe Explore Punta Cana

The stag is amazing Juan el negron is great and very friendly!

Dear All, Please can we have an answer to this email? Regards Very Unsatisfied Customers Ronny & Shantha Dear Sirs / Madam We hope your well. We would like to express the following misfortunes during our recent holiday at your Hotel...please see as follows: COMMUNICATION PROBLEM Many Frontline staff did not possess good conduct of English...much difficulty expressing things of concern in all areas... BROKEN PLATES Were served during our stay in the Restaurants..when we mentioned to staff - they thought it was not a problem...Very unhygienic and unexpected ! ACCOMMODATION Unexpected experiences from a 5 Star Resort...Leaking in Bathroom & Shower Areas which is a huge safety hazard ! Stained Towels on daily basis...2 x Broken Bins...Broken Bath Tub...Broken already Fridge...already moved twice due failures in each Accommodation... We were actually quite fed up of moving all the time during our stay and refused to move again ! As we already spent most of our precious time moving ! UNBELIEVABLE... Stained Towels delivered to Premium Accommodation on daily basis...which was highlighted to Reception by physically taking the Towels to Reception...but to no avail as it just kept happening again and again ! RESTAURANTS INDIAN Restaurant was not authentic & Staff doesn't understand or have much knowledge re the Menu...also very little spoken English... Very bad odour in another Restaurant on site... We absolutely refused to eat there due extreme hygiene reasons ! Broken Plates once again... STAFF Staff in general require much Training with being Professional with Etiquette...and not give empty promises when they cannot be met ! LAST DAY On our last day once we checked out...its as if staff just did not care anymore ...Our transport was refused entry to collect us from Reception Area, and we were actually expected go with ALL our luggage to the Barriers at the beginning of the Entrance to the Hotel Grounds for our transport back to Airport...when we questioned the guard there - we did receive a straight answer and denied that the Driver even being there ...despite the Driver's efforts to collect us from Reception ! The above mentioned are just a few aspects we had to endure during our vacation... This is highly unacceptable and unbelievable of a 5* Star Resort ! Please be advised that we have saved and saved...and had longed to visit your island for a very long time...and we actually came in Double Celebrations due to my Husband's Special Birthday and our 15 Year Anniversary...despite our long standing efforts...time and money spent to have a vacation on your island...we certainly did not expect such a low standard from a 5* Resort and certainly did not go towards a good memory ! Thanking you for your assistance and consideration with above highlighted issues. Regards Shantha & Ronny Stoetzer

I'll start by saying I've been fortunate enough to stay in many all inclusive resorts both sides of the Atlantic and i have also recently stayed with this chain in Jamaica and Tenerife, both of which were amazing! On arrival at the resort we were promptly assigned our room, unfortunately when arriving at the room we soon discovered after opening the door that someone was already resident in the room! Not the greatest of starts!!! A new room was assigned which seemed underprepared and very damp smelling. I raised this with the concierge staff at the time but they were not able to assist with the situation. On returning to the concierge the following day I spoke to the manager Javier who was very apologetic and managed to arrange a better room for us 10/10 On to the dining. We managed to eat in 7 of the a la carte restaurants which were all of a good standard. The Italian being our favourite and the Brazilian probably our least favourite. Lunchtime was typically at one of the beach buffet restaurants at either the beach house or the Esmeralda both of which were ok without being brilliant. In our opinion the places to avoid would be the evening indoor buffet venues. The queues to get into the buffet in the punta Cana explore hotel were at their peak probably 50 metres long and once in it was far from a pleasurable experience with overcrowding and more lines to get served. At the Esmeralda buffet there wasn't an issue with queues but unfortunately there was a really odd fishy smell all over the restaurant. I can't really comment on the food quality in these buffets as we only visited either once because of the issues. Our biggest issue with the hotel was some, not all of the staff!! On several occasions when in line to be served myself and my wife and kids were blatantly ignored. On each occasion another guest behind us in the line was asked for there order. While I understand mistakes can happen this happened on many occasions,to many to be a coincidence. On each occasion the person behind us getting served was Spanish speaking so I can only assume from this that some staff either have a problem with the English language or have a problem with English speaking people!! To add to this we have always tried to engage with the entertainment staff who unfortunately at this resort, particularly the punta Cana section they didn't really engage with ourselves and our kids I witnessed the kids club at lunchtime having lunch in the restaurant and not one of the kids were English speaking and when my daughter tried to make an effort with the staff she was ignored which was really upsetting. Again on the face of it, it seems there was a language barrier. Either way the management needs to identify the problem and address it before anyone else becomes offended by some staff ignorance. This shouldn't take away from some of the staff who were absolutely brilliant in particular the girls serving in the privilege club beach bar and the girl taking orders around the pool at the Esmeralda also the young lady waitressing out on the terrace at the Esmeralda in the evening, all 10/10. We used the resort shops on few occasions but when we did we were absolutely astonished by their prices. An example of the prices, Small Hershey's bar of chocolate $7 Two small plastic footballs. $45. Be prepared!!! As previously mentioned I've stayed in bahia Principe hotels before and have become a privilege member but this is by far our poorest experience. Standards and general happiness within the resort are not the same as we've previously experienced in Jamaica and Tenerife. We have 2 weeks of our privilege membership to use and ATM we are seriously questioning if we want to return to a bahia Principe resort!

Just got back from an amazing trip to this resort with my kids. 4 of us travelling from the UK. We got an upgraded room at no additional cost. Buffet and à la carte restaurants were great. Pools and bars brilliant. The stand out people for us was the entertainment team, especially Melvin, Anthony and Julio they really made our trip so special and fun. Always entertaining and playing games and making sure everyone is ok. They work so hard and really deserve the recognition for this. Thanks to all the entertainment team, you guys make this place what it is!!

Finally, I found the courage to share the horrible experience I had after making the unfortunate decision to get married at this hotel Bahía príncipe Esmeralda on the February 20th, 2026. It all started with the wedding planner, Noemi Suero, whose level of professionalism was extremely disappointing. Unfortunately, the problem wasn't limited to her. Every member of the wedding department I dealt with showed the same lack of organisation, communication and professionalism. No one seemed to take ownership or provide the level of service you would expect from a hotel that markets itself as a luxury wedding destination. Despite having several planning meetings, I ended up organising my own wedding because Noemi consistently failed to do her job. During every meeting, I had to ask her to write down the details we discussed so she wouldn't forget them. Unfortunately, even then, nothing was followed up, and by the next meeting she seemed completely lost. Since we live in Amsterdam and were getting married in the Dominican Republic, all our meetings were online. Almost every call began with greetings, followed by awkward silence because she had no updates, no questions and no plan. I had to drive every conversation myself, constantly asking about important details, yet I rarely received clear answers or any follow-up. It was incredibly stressful and frustrating. To make matters worse, I had to repeatedly chase her just to make the payment. Three days before the wedding, she still hadn't sent me the payment link. It was an absolute nightmare. I kept telling myself that perhaps everything would come together on the wedding day. Unfortunately, it got even worse. Because I had completely lost confidence in her, I created a detailed timeline and planning document myself, something that should have been her responsibility. It included every detail, every schedule and every important person involved. Yet, despite having this document, while my husband was standing at the altar waiting for me to walk in, she approached him to ask who the boutonniere was for. At that moment, it became painfully clear that she had not prepared for one of the most important days of our lives. The problems didn't stop there. After the ceremony, no one guided our guests to the cocktail hour. We had paid a significant amount for a premium open bar, canapés, snacks, personalised fans and sun hats, but most of our guests never knew these were for them because nobody told them. We spent a lot of money creating a beautiful experience, and much of it went completely unnoticed. During dinner, my sister, who doesn't eat meat, was simply told there was no alternative. The kitchen made no effort to prepare another dish, meaning she went without dinner at my wedding. I found that completely unacceptable. Three weeks before the wedding, I had also arranged, through Noemi, a birthday dinner reservation for two nights before the wedding. When we arrived, there was no reservation at all. She offered no solution or assistance, and because the hotel was almost fully booked, finding another restaurant that could accommodate my entire family became a huge problem. Ironically, Noemi constantly reminded everyone how important it was to be ready on time on the wedding day. Yet I was picked up more than 30 minutes later than the agreed time, causing unnecessary stress on what should have been one of the happiest moments of my life. Even our room was disappointing. We found broken glass on the floor, which was dangerous as we were barefoot. The wardrobe light stayed on all night, making it difficult to sleep. Someone came to fix it, but just two hours later it stopped working again. The only truly outstanding part of our entire wedding experience was the photographer Selena. She was an absolute star professional, organised, kind and incredibly talented. Pictures are stunning. She was, without question, the highlight of our wedding experience, and we will always be grateful to her. This was an extremely expensive wedding, yet the service we received was the exact opposite of what was promised. From the wedding planning team to the rest of the department, we experienced poor communication, lack of organisation, little accountability and almost no initiative to solve problems. Instead of enjoying one of the happiest moments of our lives, I spent months chasing people, organising everything myself and dealing with unnecessary stress. Looking back, I deeply regret choosing this hotel for our wedding, and I sincerely hope my experience helps other couples make a more informed decision before trusting this hotel with such an important occasion.