Bahia Principe Explore Punta Cana

It is family friendly and budget friendly place. It is not too far from the airport. ~30minutes. The rooms are a decent size, or at least our room is, which was a junior suite. It is good enough for what you pay for. There's a couple of things that I didn't like that's why it's only 3 stars. The bathroom was clean but... one of the towel, has a lot of hair on it, short and long. It seemed that it has been washed, but there's still a lot of hair on it. The shower knob, to pull to transfer the water to the shower head from handheld shower, it was missing. So there was no knob. I had to use my nails and finger to pull the thing out. One of the hand towel, there's a lot of black stains. The bed sheet, there's a big stain in the middle of the sheet. Bed sheet seemed washed, but big stain remains in the middle of it. Pillows and blanket, it smelled really bad, 5 out of 6 of the pillows have a very awful smell. We had everything change the next day. They changed it. Although, the knob in the shower remained missing. Noise level when we are in the bedroom is not bad. Not noticeable. People are very nice. My other complaint would be, when we expressed concern about the "train" for transportation inside the vicinity, they just said "I don't know, thats not oiur department." There was a time when we waited 30 minutes or so, there's still no transportation, and when we were about to leave the resort with out luggage, the "train" conductor or driver just said "oh we can't do the luggage, it has to be the other one." But nobody every called whoever they need to call to assist with the luggage from the room to the lobby. Food is great though. View from the restaurant near the beach are also great. Although the food in the wedding we attended is sub par.

Great entertainment from Robinson and Ruiz!

Perfect resort for a family vacation . Beautiful place !!❤️

The stag is amazing Juan el negron is great and very friendly!

Dear All, Please can we have an answer to this email? Regards Very Unsatisfied Customers Ronny & Shantha Dear Sirs / Madam We hope your well. We would like to express the following misfortunes during our recent holiday at your Hotel...please see as follows: COMMUNICATION PROBLEM Many Frontline staff did not possess good conduct of English...much difficulty expressing things of concern in all areas... BROKEN PLATES Were served during our stay in the Restaurants..when we mentioned to staff - they thought it was not a problem...Very unhygienic and unexpected ! ACCOMMODATION Unexpected experiences from a 5 Star Resort...Leaking in Bathroom & Shower Areas which is a huge safety hazard ! Stained Towels on daily basis...2 x Broken Bins...Broken Bath Tub...Broken already Fridge...already moved twice due failures in each Accommodation... We were actually quite fed up of moving all the time during our stay and refused to move again ! As we already spent most of our precious time moving ! UNBELIEVABLE... Stained Towels delivered to Premium Accommodation on daily basis...which was highlighted to Reception by physically taking the Towels to Reception...but to no avail as it just kept happening again and again ! RESTAURANTS INDIAN Restaurant was not authentic & Staff doesn't understand or have much knowledge re the Menu...also very little spoken English... Very bad odour in another Restaurant on site... We absolutely refused to eat there due extreme hygiene reasons ! Broken Plates once again... STAFF Staff in general require much Training with being Professional with Etiquette...and not give empty promises when they cannot be met ! LAST DAY On our last day once we checked out...its as if staff just did not care anymore ...Our transport was refused entry to collect us from Reception Area, and we were actually expected go with ALL our luggage to the Barriers at the beginning of the Entrance to the Hotel Grounds for our transport back to Airport...when we questioned the guard there - we did receive a straight answer and denied that the Driver even being there ...despite the Driver's efforts to collect us from Reception ! The above mentioned are just a few aspects we had to endure during our vacation... This is highly unacceptable and unbelievable of a 5* Star Resort ! Please be advised that we have saved and saved...and had longed to visit your island for a very long time...and we actually came in Double Celebrations due to my Husband's Special Birthday and our 15 Year Anniversary...despite our long standing efforts...time and money spent to have a vacation on your island...we certainly did not expect such a low standard from a 5* Resort and certainly did not go towards a good memory ! Thanking you for your assistance and consideration with above highlighted issues. Regards Shantha & Ronny Stoetzer