Dreams Playa Esmeralda Resort & Spa

We travelled as mum and daughter. The hotel was a little far from airport but it was worth the coach journey. The hotel grounds were immaculate. The staff were very friendly and couldn’t do enough for you. Check in and check out was friendly and fast. The rooms have all amenities you could possibly need. The restaurant are really nice. The entertainment team are very welcoming, friendly and entertaining, they made the holiday extra special. Joker the entertainment staff was amazing. One of the best entertainment staff I have ever came across, he was friendly, funny, welcoming and even managed to get us to join in games every single day, he has such a lovely welcoming aura, thank you joker for your amazing hospitality, we will be back.

Great experience! Enjoyed the comfortable clean rooms and beds. The food choices were phenomenal and tasty! The entertainment team was great and always had activities going. The Preferred Club had great restaurants and top shelf alcohol. It was a great stay and the weather and beach were beautiful!

Dreams Esmeralda is one of the most beautiful Dreams properties. It is very expansive yet not so much as to get lost. The beaches are amazing! Very untouched tropical with mountain views. Our room was very clean and well appointed with king bed, couch and table and chairs.. The outside had 2 loungers. We were on the very end so it was very quiet as we prefer. The service at this resort was excellent. Most of the staff spoke enough english that the language barrier wasn't bad as we speak very limited Spanish. The drive from Punta Cana was roughly 1 and a half hour away but I think this resort is worth the drive. We did private transport so it was direct to the resort. We were overall very happy with our experience and will go back in the future.

Today i was verbally abused by another guest and went straight to report the matter. Security couldn’t locate the gentleman which is fine it is a big resort. Later myself and daughter just sat down for lunch and he started to laugh and me gesturing I was mad and during the morning he said “ that he would make me pay “ this all started because I had sat on “ his sunbed “ that had one flip flop on ?? He swore at me and called me disgusting names and yet the management told me I had to sign that I wouldn’t approach him !!!! Yet they had looked at the cctv of him standing over me in the threatening way and yet it’s my fault !!! Not only was my day ruined from 8.45 this morning I won’t be able to go to tea tonight just in case he’s there !!

Beautiful resort, great facilities, amazing beach, no seaweeds, great variety of restaurants and bars, food very good, very nice pools. Being a new hotel staff needs more training on how to serve better the guests, with few exceptions.