Emotions by Hodelpa Juan Dolio

First some positives: the Dominican restaurant is very good. The shows were entertaining and we had great experiences with the actual hotel staff: taking a bike tour to town and a small group tour to Santo Domingo were both great. The many many negatives: - They were relentless at getting us to sit in a time-share presentation, despite the fact that we had paid in full and were not required to. It was frustrating and very, very uncomfortable. High-pressure tactics. - Even booking the tour felt like we were being pressured into it and we wanted to do it! Calm down people! - The pools were all freezing cold. - We had no hot water in our room. - We upgraded to the swim out room, which would have been nice but the pool was freezing cold and they never cleaned the room pool the whole 5 days we were there. - Overall the buffet food was mediocre and the non-Dominican restaurants had terrible food. I don't know if the positive reviews were from a long time ago or what but do not stay here.

This hotel was a huge disappointment. The food was consistently bad and poorly prepared. The app used to reserve dinners is awful—confusing, buggy, and never works properly. Our room’s AC was leaking, the bed and pillows were hard as a rock, and the pools were freezing cold. Definitely not relaxing or worth the stay.

The Dominican people come in and take over the report. They are loud and pushy and o not respect the rules. We paid extra for ocean view and a pool for our building only. The locals came in music blaring and took over our pool. Security came once and they told him to bugoff

Will start with the good. The food was good. No complaints The service was good. Always smiling The rooms were comfortable. Not 5 star The not so good: The “adults only” side was a scam. They put you in a building with its own pool right next door to the stage where they have music blasting all day and night. If you’re looking for a quiet vacation the adults only side couldn't be further from that. The beach is great but the chairs are packed in like sardines and there is no designated adults only side. None of the staff seem to know any answers to any questions. One person told us we needed to use the app at 5pm in order to make reservations for the next day for the restaurants, someone else told us the app only opens at 8am the day you want to make a reso and a third person told us to try 7am. The app itself opens at midnight and if you don’t grab a reso before you go to sleep you won’t be able to get one even though most of the tables are empty when you’re in the à la carts. My last complaint is partially my own doing but I fell for the time share scam. They tell you to meet them at 8:30 am for ten minutes to receive a “welcome gift” but you spend 2.5 hours getting a sales pitch for what’s basically a time share and the “free massage” they bribe you with is only for 15 minutes. It’s an absolute scam and I don’t think they should be allowed to call it a welcome gift when it certainly is not that. Aside from paying more money for what they consider “adults only”-not worth it, you basically get what you pay for. It was a decent vacation overall but most of the people we spoke to agreed they wouldn’t revisit this resort.

Good services and treatment. good food and the beach was perfect, me gustó mucho lo recomiendo 100% xoxoxooxoxoxoxoox