HM Alma de Bayahibe

We are here now as we booked two weeks to help recover from a long series of treatments from cancer related complications. We communicated via email several times explaining the need for a non smoking relaxing vacation to help heal and received a reply advising that we would be certain to have such. Had we been informed that the entire resort was smoking, we would have changed to another resort elsewhere. Now that we are here we have brought our concerns to management and have been told there is nothing they can do. They had a chance to let us know prior via email but neglected too and now here we are in a resort with smoking is every area. We can not use the balcony since several rooms around us have smokers on balconies so this all you smell and have to inhale. Not healthy and very disappointing. There could be many positives things that I could say but HEALTH IS NUMBER ONE and with all the smoking it spoiled what could have been a good vacation.

We had a amazing holiday , the staff were lovely and helpful , rooms were spacious and very clean , food was very good , pools were kept spotless , never had a problem getting a sunbed , was great being able to use the ladder to go in the sea

This a great resort. Well maintained, great amenities and beautiful sunset. To tell the truth, we didn't really missed the beach beause of the activities and the wonderfull pools. There is transportation to the beach, but we went just one time. The personal is very much costomer service oriented. I really recommend it.

Perfect. Not loud and neither quiet. The staff were very happy and couldn't do enough for the guests. The hotel and grounds were very clean, there was somebody constantly collecting empty plates and cups as well as somebody sweeping around the pools.The restaurant staff were amazing noticing when your cup was half full , they would be there right away refilling. Pool side entertainment staff were funny amd engaging encouraging guests to join in but not forcefully. The only thing i didnt like was people put their towels out on the sun beds so early and left.... cant beat them.. had to join them !

Did not feel comfortable or welcomed here, as soon as we started speaking English and the little Spanish we knew to get by we were snubbed and ignored and skipped over. Know one came to us at the buffet (most of the time, there was one or two good staff members there, the chefs were also very friendly) we had to ask to get alcohol in our drinks, the food was ehhh edible? But SALTY, the room was ehhh average but no water pressure or hot showers. I didn’t expect special treatment and I realize this is a Spanish speaking country but I was expecting good service and friendly people like the other two times I have been to DR we were never rude or out of line in anyway to deserve the treatment we received, we made the best of our stay and loved our excursions, but will not be back to this resort.