Serenade Punta Cana Beach & Spa

Went for a week with my son and his girlfriend. Had such a great time. The grounds were beautiful well kept lots of blooming flowers and everything so clean. I had a really great suite and the bed was really confrotable. We ate at the buffet most of the time which had lots of food selection and it was delicious. We did the Japanese (100%) great, the steak house 1000% great and the italian which was really disappointing. The food truck on the beach and the sports bar were our places to go for lunch and it was really good as well. The beach was so so in front of the hotel but just a few steps to the left was perfect! Didn't go to the pool once since all the chairs are taken at 6 am. That's a down point for me but didn't bother me. We're beach people anyhow. I'm a coffee lover and they have a coffee bar where they make awesome cappucinos!! Loved it. Entertainment was good enough for me. Don't get me wrong they made me dance and had a good time but it's not the real Dominican vibe i am used too. It was a perfect blend. Overall I'm planning to go back with my husband for sure. Needs a bit of love in some areas but honestly it's a great resort. With all that being said the staff needs to be more friendly. They all seem to be annoyed by tourists. That has to change.

Place is super clean and everything you need is on site. Club, restaurants, pools, gym, entertainment!

I got here on may 24 , 2026 the place is nasty . The retaurant have not A/C and there ks a lot of flies and shower is broken. Please don’t come over here. I asked for the General Manager who is not available to talk to you. The people who take your concerns said to me because it is a caribean contey happen that flies are sitting in your plate. I am not the only person who submitted a complaint about rhis and itblool like they don’t care. I am trying to add some videos but It doesnt let me do it

A terrible experience. The hygiene standards were awful, the staff was rude, and most importantly, your belongings in the room are not safe at all — when I returned to my room, the doors were left open. When I called the front desk, they transferred me to the manager, but nobody answered. I would not recommend this resort to anyone. And yes, the beach is terrible too — full of seaweed, and every morning starts not with an ocean view, but with the sound and sight of a tractor cleaning the beach. And it goes on all day long. Also, if you’re hoping to simply relax on the beach, forget it. You’ll constantly be bothered by people trying to sell excursions, massages, or loudly talking around you. It feels like nobody cares that guests may just want some peace and quiet to relax.

My husband, our three teenage children, and I traveled on the Serenade all suites for a one-week vacation, returning on May 16, 2026. During our trip, we visited the sports bar one evening to watch the Stanley Cup Playoffs. While we were there, two young women, who appeared to be heavily intoxicated, entered the bar. They began a loud FaceTime conversation, repeatedly commenting that the resort was “full of old people” and that “the place sucked.” One of the women was also crying and speaking loudly about how terrible her day had been. I briefly glanced over my shoulder to understand the source of the disruption, as their behavior was overpowering the atmosphere in the bar and making it difficult for others to enjoy the game. One of the women then confronted me and aggressively asked what I was looking at. I replied “nothing,” hoping to avoid any confrontation. Unfortunately, the situation quickly escalated. For approximately 45 minutes, I was subjected to repeated verbal abuse and degrading comments directed at both myself and my family. I was called “old,” “fat,” “ugly,” and other insulting names, while comments were also made about my husband and children. I remained seated, facing forward, and did not engage further, but the experience was deeply humiliating and upsetting. We contacted security for assistance; however, no effective intervention occurred during that time. A maintenance employee eventually arrived and stood near the end of the bar with a tool bag, but he did not approach or address the individuals involved. The women eventually left on their own, but by that point the damage had been done, and I was left feeling embarrassed, humiliated, and extremely disappointed by the lack of timely response and support