Serenade Punta Cana Beach & Spa

Perfect location, perfect food and the rooms are clean. We would go back

The best service ever kerolain and Francisco and blandino and Alberto pool number two the best bartenders ever

1. Extremely poor food quality and health issues The biggest problem was the quality of the food served. The dishes in the hotel restaurants were mostly inedible – the meat consisted mainly of bones, many dishes looked very unappetizing, and in some cases we even found BOILED FLIES in the food (PHOTO). In addition, the organization of meal service was very poor. During breakfast there were often basic items missing such as milk, glasses, plates or cutlery. It also happened that the food simply ran out and was not replenished by the staff for a long time. In many containers there were only dried leftovers that looked like they had been sitting there for hours and were clearly not suitable for consumption. In practice, for several days the only place where we were able to eat anything was a small beach bar where only two simple dishes were available (burger and hot dog), and the queue required 1.5 hours of waiting. Every attempt to eat in the main restaurant ended with stomach problems. Such a low level of food quality and questionable hygiene standards are absolutely unacceptable in a hotel of this category and significantly limited our ability to use the all-inclusive service, which was one of the key elements of the package we purchased. 2. Very poor drink quality and inability to use the all-inclusive offer Another very serious problem was the quality of the drinks. Both non-alcoholic beverages and alcohol were practically undrinkable. In practice, for two weeks we were forced to drink only water, which had an unpleasant smell and was often served in dirty cups. There was not a single non-alcoholic drink that was actually drinkable. The same applied to alcoholic beverages – these were the lowest quality spirits with a very bad taste that were impossible to consume. In practice, this meant that we were unable to use a significant part of the all-inclusive offer that we had paid for. 3. Cockroaches in common areas Another very serious issue was the presence of cockroaches. We saw them both in the hotel restaurant and in the corridors leading to the rooms. This situation is absolutely unacceptable in a hotel advertised as a five-star resort and raises serious concerns about the hygiene standards of the property. 4. Very poor level of service The hotel service was at a very low level. In the restaurants, no one came to the tables to offer drinks, and tables often remained dirty for a long time after previous guests had left. At the same time, guests were not able to serve themselves non-alcoholic beverages, let alone drinks such as beer or wine, which meant constantly waiting for staff. The waiting time for drinks was often over 20 minutes, and there were situations where, despite ordering drinks with our meal and waiting, no one came to our table at all. In addition, the staff was often rude, unpleasant and unwilling to help. 5. Room standard and technical condition The room standard and its technical condition were far below what should be expected from a five-star hotel. The room was worn and damaged – the walls were scratched and in some places even had holes, and many elements of the equipment were clearly broken or not working. The entrance door to the room was so difficult to open that it constantly got stuck – in practice a woman was not able to open it on her own. The sink in the bathroom was clogged and, despite reporting the issue, it was not repaired for five days. Additionally, the bed linen and pillows were torn and heavily worn, and the towels, instead of being white, were grey and looked very old. 6. Lack of proper cleaning Room cleaning often consisted only of taking out the trash. Only after multiple complaints – both at the reception and through the hotel application – did the staff start replacing towels and sweeping the floor. However, the floor was still not washed. The room remained dirty, many surfaces were sticky, and the balcony was not cleaned at all. After the so-called “cleaning”, the room looked practically the same as before. 7. Constant noise making it impossible to relax Another serious problem was the constant noise. In many parts of the hotel extremely loud music was played simultaneously from different bars and speakers, often overlapping with each other. The music was so loud that even on the beach it was difficult to find a quiet place to relax. The situation by the pool was especially unpleasant, where the noise level resembled a concert rather than a hotel relaxation area. The noise was also clearly audible in the room. Evening entertainment and music were so loud that it was impossible to block them out. We even decided to change rooms, but in the new room the noise came from another part of the hotel (All Suites), where animations and parties were taking place. As a result, it was also impossible to rest there.

We had a wonderful experience visiting this resort from Feb 23 to Mar 2, 2026. We had a swim up room in building 4 and found this to be perfect, sun shined from morning until mid afternoon directly on the swim up. The room was always clean and the resort itself was keep up very well. The food everywhere was great in my opinion, I never went hungry. The one negative I have is the Beds are terribly uncomfortable and the pillows could use to be updated as well. But overall I would recommend this resort to anyone looking at it.

Service was good, food ok for a Resort, Beach sand nice, lots of shelter, but Beach Water was dirty Worse Beach water I've ever been in, Very DISAPPOINTING