Serenade Punta Cana Beach & Spa

This is not a 5 star hotel at all. The buffets on both sides were infested with flies on the food. I did not eat at either. The place had strat cats and dogs. Absolutely unacceptable. That being said, the manager accommodated our dinner needs with reservations to The Cut, we loved it. Koi was great and the WIN was also great. This resort is a laid back resort on both sides. While we were there a guy that we met of the rooftop swimming pool called Sunset was robbed of his apple watch from his room. Be careful. Buy trackers and lock all valuables in the safe as well as an extra lock. I will never return here.

I had a great experience at the serenade . The hotel lobby is beautiful and staff was very welcoming. The rooms are so clean and always well maintained. Anything you need they are here . The restaurant staff was so kind and the restaurants were amazing. Finally the animation team was great . Special shout out to Beyoncé who kept us entertained all week . Would definitely recommend this resort again .

Got to serenade punta cana and automatically knew I'd love it the location was on the beach also very clean the atmosphere was very Spanish carribean style buzzing vibe around the place even though thier was places to chill out our room in block 3 was immaculate we had two rooms on the same floor only negative was privacy in the shower room value for money was absolutely way above it's expectations for the price so don't let negative reviews put you off the main buffet food breakfast and bit hit and miss but plenty of choice evenings in buffet food was really good all the al a carte restaurant we used were excellent really got taken care of the entertainment team couldn't do enough for you very pleasant and so hard working also a big shout for the pool cleaner a very humble man but a must when coming here is a trip to saona island 🏝 😀 I'll be back next year hasta la vista baby

I only have to say good things about the hotel, I went with a baby and the attention was first class, the excellent food and the very good facilities

I went with my grown family and we did have a good time until I became so sick I had to be transported by Ambulance to hospital with Food Poising. I had to stay in hospital for over 2 days and miss my flight home as the Doctor said I was too sick to leave. This affected all my family for the last 2 days of their trip with worry and took away those days for all our vacation enjoyment. I wrote about my bad experience to @AirCanadaVacations and they could not even bother to respond, its been a month. I guess this is just normal bad service for this resort and Air Canada Vacations. DO NOT GO TO THIS RESORT read all the reviews.