Serenade Punta Cana Beach & Spa

The hotel is good, the people are friendly and the rooms are very clean. Rihanna from the entertainment staff especially was very nice and friendly. The food needs improvement, before it used to be of higher quality.

The resort was very good. They had a variety of food to choose from at the buffet. There were many pools to swim at. The beach was beautiful. My only complaint was the internet was spotty.

It was me and my girlfriend birthday vacation weekend and we stayed at serenade. We had the perfect room with a balcony

The staff was friendly, and our room was clean when we arrived. Unfortunately, our experience went downhill on the very first day when the shower handle broke off completely. We called maintenance, and during the repair they flooded our entire room, making it uninhabitable. The resort initially offered us a room in a different building, but that wasn’t a reasonable option since we had a second room next to our children. They then offered us an “upgraded” room in our original building—but expected us to pay an additional fee for it. That was completely unacceptable. We were forced to move because of damage caused by the resort, not because of anything we did. Charging guests extra after your own maintenance staff floods their room is poor customer service. To make matters worse, no one assisted with moving our belongings—I had to pack and transport all of our luggage myself. Mistakes happen, but how a resort responds is what matters. In this case, the response fell well short of what I would expect from a resort of this caliber. At a minimum, the room upgrade should have been complimentary, and assistance with relocating should have been provided. Aside from this incident, the resort itself was nice, the room was clean, and the staff was generally pleasant. However, the way management handled this situation left a negative impression and marred what otherwise could have been a great stay.

I went there on my honeymoon and a fantastic time the experience there was definitely well worth it. We didn’t know we were staying on the family side tho originally when we booked it it told us it was going to be the adult only side so just be careful with booking it. But the family side was still very nice we had the room with a swim up pool to the back of the room which def made the experience better. And if we had stayed with our kids it’s definitely very family friendly on that side with plenty for the kids to do and enjoy with still stuff for the adults to enjoy.