Savoy Seychelles Resort & Spa

Unfortunately, our stay at Savoy Seychelles Resort & Spa on Mahé ended with a very serious and deeply upsetting incident. On the day of departure, while waiting for our transfer, I left my belongings in the hotel’s luggage room for approximately 40 minutes. During that time, my family and I went for a short walk to the beach. When I later arrived home, I discovered that an envelope inside my backpack, which had contained USD 5,000, had been opened and the money had been replaced with folded napkins of approximately the same thickness as the banknotes. I am confident about where the envelope was placed because I personally packed the backpack on the day of departure and clearly remember which compartment I put it in. That compartment is not convenient to access while the backpack is being carried or kept next to me, and it would be practically impossible for someone to open it discreetly, remove the envelope, take the money, and replace it with napkins without direct access to the bag. The same applies to the airport: we were not stopped for any luggage inspection, and the backpack remained with me and in sight throughout the journey. The only period when the backpack was not with me and I could not see what was happening to it was during the approximately 40 minutes it was stored in the hotel luggage room. What makes this incident especially disturbing is that the money was not simply removed. It was deliberately replaced with napkins, apparently so that the envelope would still feel full and the loss would not be noticed immediately. Unfortunately, this worked — when I collected the backpack from the luggage room, I did not open the envelope to check its contents. After discovering the loss, I contacted a representative of the hotel, manager Sergey. I asked the hotel to help investigate the situation and provide CCTV footage, but the footage was not provided to me. At the same time, I was informed by the hotel that, according to their information, no one had entered the luggage room during that period. This incident completely changed my impression of the hotel. Regardless of who exactly was responsible, the situation raises extremely serious concerns about the security of guests’ belongings while they are stored by the hotel, as well as about the transparency of the subsequent investigation. For a hotel of this level, I would expect much stronger control, accountability, and security around luggage storage. I cannot recommend leaving valuables or personal belongings unattended at this property, even in an official hotel luggage room.

The most amazing resort. Andri from guest relations arranged our tours, many treats for my daughters birthday, he was so attentive and amazing. Elmo welcomed us warmly and checked us out and introduced us to the resort. Disu and Rasel kept our room stocked and clean. Ashok served us well at the pool area. Humphrey food and beverage manager ensured with his team that we had the best breakfast and that my daughter had many spoils for her birthday. The resort is beautiful, the room is huge and full of supplies, the spa was such a treat, great Balinese massage, the location of the resort is perfect. It felt like home. We didn’t want to leave. Hip Hip hooray team Savoy Beau Vallon. Awesome 🤩

Everything was amazing! The location was great, right across from the beach & close to restaurants, supermarkets, food stalls. The room was beautiful & always clean. Highly recommended 👌

We were welcomed graciously by a friendly face by a gentleman called Andri. The stay at Savoy was spectacular and I only wish that I stayed a bit longer. Andri arranged a trip to praslin and la digue which went smoothly even after it was rescheduled. He ensured our stay was nothing less than exceptional. Highly recommended stay.

Had an excellent week at the savoy on beau vallon in June, beautiful hotel, location and pool side room. All staff and services were excellent and breakfast delicious. Name checking Elmo, Danesh and Tamara who were super helpful. Highly recommend