Alua Calvia

We stayed a week in July a honestly it was one of our best holidays. Quality of food PHENOMENAL, and that comes from people who are foodies. Every day different theme and every day chef managed to exceed our expectations. Restaurant staff with manager Antonio can't do enough to give you the best experience. Rooms are cleaned daily, always free sunbeds even at 10am(we stayed in Sky). Animation staff great but only around main pool, which gives you option to relax in other 3 pools. Beach is beautiful only 5 mins walk, there were no groups of stags dos or hen dos, as hotel is close but secluded from main strip. Absolutely recommend, we would visit again.

The biggest concern so far is that they will not serve drinking tap water at dinner and insisted we can only buy bottled water. This is a breach of Spanish law in fact and I has flagged it to Jet2 who did attempt to call the hotel but we're apparently disconnected. Even in the pool bar I asked for water. As a half board customer I could only have access to paid for bottled water at 3 euro for 350ml. All inclusive were allowed access to water from their machine. Again a breach of law. As a customer I will get no where arguing so will leave to Jet2 to contact.

1/5 stars Very disappointing experience. The air conditioning in our room barely worked throughout our stay. We complained several times, but nothing was done to fix the problem. This is simply unacceptable, especially during a summer holiday. The service was poor overall. Everything took far too long, and the staff showed very little interest in helping or resolving any issues. We paid for the all-inclusive package, but it certainly didn't feel like an all-inclusive experience. There were too many restrictions, and it constantly felt like the hotel was trying to cut costs instead of providing the service guests had paid for. Overall, this hotel did not live up to its promises. I cannot recommend it, and I would definitely not stay here again.

We have just come back from our 7 night stay and it was amazing holiday. Food was great, very clean hotel and rooms are decent with a nice comfortable bed. I have to say Rudy and he’s team are amazing, very bubble and always take time out to speak to you. They get everyone involved in the activities but not pushy with it. They definitely made our holiday so a big thank you to them all . I will definitely be coming back next year

Wonderful Hotel We stayed at the hotel for 7 nights at the end of July. After reading some negative reviews before our trip, we were a little worried, but those concerns turned out to be completely unnecessary. We had paid extra for the Favourite Club, and we definitely didn’t regret it. It gives you access to the Fancy Pool area. Although the pool area itself is not very large, it is cosy and relaxing. Families with children are welcome there. The bar and restaurant by the Fancy Pool are excellent, with delicious food and cocktails. Our family of four was accommodated in the Wave block, while my brother stayed in the Palm block. The rooms were spacious, and we had a huge terrace. The hotel grounds are large, so even when the hotel is busy, it never feels overcrowded. There are three main pools, plus an additional one if you have access to the Favourite Club. The Sky block is quite far from everything else. We only went there for dinner, and honestly, neither the block itself nor its surrounding area appealed to us. There were always plenty of sunbeds by the pools, so there was no need for people to wake up at 6 a.m. to reserve them with towels. The entertainment programme was enjoyable, and the evening shows were very good. The animation team worked incredibly hard and did a fantastic job. The beach is no more than a five-minute walk away. The only downside was that construction work started at the hotel during our stay, and one of the lobbies was closed. The work began at 8 a.m. every morning, directly beneath our room. We complained to both the reception and our tour operator because we had not been informed about these works before our holiday. The hotel did not respond or offer any solution. However, EasyJet Holidays compensated us with 10% of the total cost of our holiday package.