Aubamar Suites & Spa

We just came back from a couples holiday in Palma, and we absolutely loved it. The staff were excellent and were incredibly helpful with every single need of ours. Our room experienced quite a bad leak during the first night, to which we informed reception in the morning and they were very prompt in helping us. They advised we go for breakfast while they got our new room ready and by the time we finished, our bags were sent to the an upgraded room with a gorgeous sea and pool view, a bottle of Prosecco and a complimentary dinner at the à la carte restaurant! This really stood out to me as they could have simply just given us a new room, but I felt that Aubamar really puts customers experience above all else. The hotel in general is very lovely, the decor and aesthetics are gorgeous and nothing looks old or wearing down. You can tell they are maintaining everything to a high standard at all times. We did not have a single issue with cleanliness, it was perfect. The pools were perfect, three different pools so it was never crowded. The loungers and Bali beds were of excess, there were a few people who would claim their spots before breakfast with their towels, but there was always plenty of space for everyone else. There would usually be a DJ playing music which was lovely - nothing too loud or partyish, just chill house mixes which I enjoyed. The only suggestion I had was making one of the pools an adults only pool, as there wasn’t a particular area for couples or adults to sit without children running around. The location is good, about a 18 minute drive to palma central. The area near the hotel is more of a German party strip, which was a bit annoying at times, though you could never hear them from the hotel as it sat at the top of the road, it was more an issue when leaving the hotel and driving to the hotels car park as you have to cut through the strip when everyone is walking all over the road. I recommend going for drinks at the rooftop bar, they sometimes have a dj, and the sunset views are immaculate! The food was lovely, we opted for bed and breakfast as we wanted to try some of the local spots around Palma. Breakfast was good, plenty of choice and they changed it up everyday which was nice. The pool bar also has good selection of drinks and iced coffees. I would definately come back to Aubamar for another visit! I think it’s excellent value and the location allows you to explore different areas of the island!

⭐☆☆☆☆ 1/5 – A very disappointing stay that fell well short of a 5-star experience We stayed at Aubamar Suites & Spa in July 2026 as a family of three on a Jet2 package holiday, expecting a relaxing 5-star break. Unfortunately, this was one of the most disappointing hotel experiences we’ve had. To be fair, some members of staff genuinely tried to help. Luigi and Adriano were polite, apologetic and did what they could within the limits of the situation. The hotel also offered goodwill gestures including an à la carte meal, drinks and a spa treatment, which we appreciated. However, these gestures could not make up for the number and seriousness of the problems we experienced. The biggest issue was that many of the hotel’s core services repeatedly failed during our stay. We experienced multiple electricity outages, periods with no water supply, loss of air conditioning, loss of Wi-Fi following the power cuts, loud generators running around the pool, and our room eventually developed a strong sewage smell. These were not isolated incidents but ongoing problems throughout the holiday. The restaurant experience was equally poor. Food frequently wasn’t replenished despite arriving well within advertised serving times. Breakfast items had run out long before breakfast ended, and the same happened at dinner. Meals were often lukewarm or overcooked, and service was extremely slow. On one occasion our pool bar lunch order was forgotten twice, while our drinks never arrived at all despite repeated requests. As parents, we were particularly concerned that allergen information was not proactively provided. Our daughter ordered a chocolate ice cream but was instead served strawberry despite having a mild strawberry allergy. Thankfully the mistake was spotted before it became more serious. Communication throughout the stay was poor. We were repeatedly told problems would be resolved “soon”, yet many continued for days. After a major utility failure there was little proactive information given to guests, and even basic contingency arrangements felt lacking. Our departure day summed up the experience. Despite requesting a late check-out around 24 hours in advance because our transfer wasn’t until 7pm, we were refused and told there were no courtesy rooms available, leaving us without access to a room for much of the day. We were offered to shower in the spa but for a 5* hotel I find this highly unusual! The hotel also asked us not to post negative reviews online and instead discuss issues directly with management. We did exactly that throughout our stay. We spoke to management on numerous occasions, gave the hotel every opportunity to resolve matters and accepted their goodwill gestures in good faith. Unfortunately, the underlying problems remained. This review isn’t based on one bad meal or a single inconvenience. It’s based on repeated failures affecting the essentials of what you expect from a hotel marketed as 5-star: electricity, water, air conditioning, Wi-Fi, food service and communication. I sincerely hope the infrastructure issues have now been resolved because the hotel itself has potential and many staff members were trying their best. However, based on our experience, I could not recommend staying here, and I certainly do not believe it currently delivers the standard expected of a 5-star property. Our stay was advertised as being 5km outside of Palma it’s more like 12km around 26-28 euros in a taxi one way. The area playa de Palma is vile why they’ve invested in this property the way they have beggars belief there are zero decent bars or restaurants within walking distance or even a cheap cab fayre away. Don’t be fooled by Palma advertising. It’s not in Palma city or Marina and it’s certainly not a family friendly resort given every shop front is dripping in offensive sexualised content.

Honestly, this hotel feels like it's trying very hard to be a five-star resort, but it falls well short. The interior and design may deserve the rating, but the service certainly does not. The bartenders were unprofessional, management was dismissive, and the list of issues goes on. What disappointed me the most was how they seemed determined to avoid taking responsibility or responding constructively to feedback. Instead of listening to guests and trying to improve, every concern was met with excuses or indifference. For me, a five-star hotel is defined by its service, not just its appearance. Unfortunately, the service here was, at best, three-star quality.

We recently stayed at Aubamar Palma Resort, and while there are some positives, the overall experience unfortunately didn’t live up to the expectations of a five-star resort. Our first impression came at check-in. Three receptionists welcomed us and explained where our room was located (Tower, room 10607). Without us asking, they pointed out that we had booked the smallest room (18 m²) and that the other accommodation options were much larger. While this may have been factually correct, it felt like an unnecessary and unprofessional way to welcome guests who had just arrived. During our stay, we had lunch at the hotel several times. Service consistently felt understaffed, with waiting times of 15–20 minutes before anyone came to take our order. The staff were clearly doing their best, but with only two servers looking after more than 50 guests, the responsibility lies with management rather than the employees. Several guests had to walk over to the waiters themselves just to get assistance. The food was another disappointment. Dishes lacked seasoning, the pasta was bland and uninspiring, and one day the gyozas I ordered were still frozen in the middle. On multiple occasions, we also ordered items that were listed on the menu or cocktail list, only to be told they were unavailable. Lunch for two regularly cost around €50, which in itself is perfectly reasonable if the quality matches the price. Unfortunately, it rarely did. Instead, we often left feeling that we hadn’t received value for money and, quite frankly, felt ripped off considering what was served. We also used the fitness facilities in the Tower every single day, and they were far below what we would expect from a five-star hotel. The gym was clearly being used by many guests, yet it wasn’t kept clean, there were no disinfectant wipes or cleaning supplies available for guests to wipe down equipment, and I actually had to fetch paper towels from the public restrooms myself. In 2026, hygiene and well-maintained fitness facilities are not a luxury—they are a basic expectation, especially at a hotel that presents itself as a premium resort. The breakfast buffet raised similar concerns. There was no hand sanitizer available anywhere before entering the buffet area. After everything the hospitality industry has learned over the past few years, this is difficult to understand and, in our opinion, below the standard expected of a five-star property. The resort itself is located very close to the lively area where many German tourists go out at night. There’s absolutely nothing wrong with that, but it does influence the atmosphere. It never really felt like the boutique resort the hotel markets itself as. There were many families with children, while a DJ played by the pool every afternoon. It felt as though the hotel couldn’t quite decide what kind of experience it wanted to offer. There is plenty of potential, but the identity and execution don’t match the branding. Finally, while we certainly met some friendly employees, many staff members appeared tired, disengaged, and lacking enthusiasm. Whether that’s due to workload or management is difficult to say, but it inevitably affects the guest experience. We’ve stayed at many excellent hotels across different star categories, so our expectations are always based on the overall experience rather than the number of stars alone. Unfortunately, this stay simply didn’t feel like a genuine five-star experience. Aubamar has plenty of potential, but stronger management, better staffing, higher food quality, greater attention to hygiene, and a clearer identity would make a significant difference.

A 5-star hotel where staff tell my wife — an oncology patient — the water "isn't safe." Management's explanation: she was just trying to sell us water. The upselling started the moment we stepped in: an upgrade to a larger room. What came after went much further. At dinner, staff refused us tap water: "it's not safe and you shouldn't have drunk it." The same water they use for your coffee, your ice, your food. My wife's health is fragile — we were genuinely worried, and we complained in writing. The Guest Experience Manager confirmed in writing that the water is perfectly potable and that staff gave "contradictory information." In our meeting she went further — explaining, as if it were a justification, that the waitress said it because she wanted to sell us water. A €6 bottle, 500ml. Think about that: a fake health warning, told to a cancer patient, justified as a sales technique. Two days earlier, the same waitress had seen my wife's medication bottle at dinner and removed every glass from our table, preventing her from using a glass for her medication — in front of the whole restaurant. Under Spanish law (Article 18.3 of Law 7/2022), free non-bottled drinking water is mandatory in every bar and restaurant in Spain — this hotel's included. Ask for it. Watch what happens. The compensation offered for all this? A salad or a snack. Or a bottle of wine. Then, mid-complaint-meeting, they tried to sell us a catamaran excursion. We asked in writing for three things: an official communication to guests confirming that tap water is available on request at every facility — pool bar, rooftop bar, restaurants — so people can stop sneaking into the gym for a cup from the dispenser; a notice on their website; and fair compensation for what was supposed to be a relaxing holiday for my wife and me. They never replied. We're pursuing the matter with the Balearic consumer authorities.