Fergus Club Font de Sa Cala Beach

The hotel was clean and comfortable but we had a few issues: The only heated pool was divided into lanes and this was sometimes taken over later in the afternoon by a triathlete team training. The pool was divided into lanes at all times which made it less useful for families. The hotel should heat the other pool, which was much too cold for babies and toddlers, as lane swimmers need heating less! There was a drain smell intermittently in one of our rooms and there was a cockroach in the bathroom on our last morning. The reception-was very busy most of the time -and it seemed that they need more staff at busy periods. I did feel ignored by one member of staff at reception and had to remind her that I was waiting before a French person she tried to serve first. I think this may be due to lack of English speaking skills so the hotel should to provide language training for staff as required. At check in we were not told that dinner was soon finishing. This meant we were only offered a very poor plated salad - cold meat cheese and half an egg with a bread roll. No vegetarian option. Check in was very slow despite it not being busy at the time. There was no air conditioning in our rooms as this is controlled by management. The room was much too hot for our baby to sleep safely as advised by the Lullaby Trust. High chairs were often not cleaned. The pool towels and safe key were cash only deposits so that depletes the cash available during the holiday - take enough with you. Positives: Good food and variety. There is a nice outdoor dining terrace at the restaurant. Clean and comfortable rooms. Responsive to minor issues with the room. There is a car park at the rear but this needs to be found before check in as there is nowhere to park at the front of the hotel. Block D is very handy for facilities and has a lift. Our request for this was honoured. Good showers.

So many wonderful things to say about this hotel. We booked very last minute and was not expecting a great deal but we have been pleasantly surprised. Rooms are a little old fashioned but they are clean, quiet and super comfortable. The restaurant is noisy and chaotic but the food standard and choices definitely make up for this! How the restaurant staff cope I do not know but they are all fantastic! We loved the Tex Mex cafe by the pool - made lunch times simple and again the food was wonderful. Also loved the fact that you exchanged a card for a drink - it ensures there isn’t a mountain of cups everywhere and the pool area remains fly and wasp free. The pools were fabulous for young and old. The entertainment team work super hard but they are not pestering people, I think they have have found the right balance for holiday makers. There is nothing I can fault about this hotel - yes it’s noisy in the restaurant but it is a family hotel and everyone is relaxed and enjoying their holiday - just as they should. We would definitely return.

FERGUS ANIMATION team was AMAZING! A very very special Thank You to VANESSA who was absolutely amazing and made this a 5 star trip for us. Without her and the animation team this experience would not have been the same. So a BIG THANK YOU to Vanessa and all the animation team! We traveled as a family of 4 (2 adults and 2 kids (4 years and 1 year old). Hotel was very good too and PERFECT for families. We will definitely be back to this hotel in the future and we highly recommend it to everyone!

The hotel grounds were beautiful and very well maintained. However, there was often a long wait at reception, and although air conditioning was advertised, we were only provided with a room fan. The bar staff were unfriendly at times, and guests were not allowed glassware even when away from the pool area, with all drinks served in plastic cups. The tennis tournament players also seemed to be favoured over other guests. Unfortunately, as English guests we definitely did not feel particularly welcome, and it often felt as though German and French guests were given preference. On a positive note, the animation team were fantastic and really helped make the stay more enjoyable.

Beach Club is a fantastic resort. We were here for tennis and wow!... the courts and facilities are incredible! I especially want to mention the staff here, they are superb! Everyone in reception as well as at the bars are so friendly and so so accommodating. A special mention to Tony - he is something else! Always going above and beyond to help our group, I can't thank him enough. We will 100% be back here again in the near future.