Iberostar Waves Playa de Muro

Iberostar Playa de Mura is situated on the north of the island right on that very long beach. It is a very well organised and efficient hotel. We were on the all inclusive package and the food was superb. There was everything you needed at the buffet and also at the Dunas Restaurant by the pool where lunch was served. The only slightly annoying thing was that the wine in the restaurant was pretty dreadful and the wine at the Dunas is actually very nice but you can't get the wine in the Dunas restaurant in the main restaurant in the evening. We don't know why but that was rather annoying. The staff were great throughout the resort. We would like to say a big thank you to Toni on reception who was very helpful with our lost luggage situation. Our room was on the ground floor down a dark corridor and not really what we were hoping for considering what we had paid. We wanted a room that was on a higher floor (sure I requested this). Our balcony was big but was never in the sun. It was permanently in the shade. Shower was good - nice and powerful. Shower gel and conditioner provided but no robe. Two sinks, hairdryer and fridge. Water available from machine in the corridor – fill up with the glass carafe provided whenever you want. Very environmentally friendly so no plastic bottles. The room had an acute shortage of surface area to put things on. Just a tiny little ledge between a wall and a series of drawers so we really struggled and had to put a lot of our belongings on the floor. A chest of drawers or a table in the room would have been a huge help and there was plenty of room for either. The other issue with the room is that, like a lot of modern hotel rooms, you turn out the light at night and all the lights come on. The first one was the blue standby light on the TV which lit up the whole room blue. That was easy solved by pulling the plug out. The less easy to solve problem was a socket down near the floor just above the skirting which had a bright light running the whole way round it which was literally like having a torch shone in your face. To say it lit up the whole room is an understatement. Sleep was impossible. We could not find a way to turn this off or disconnect it. After much trial and error we eventually found a way to block it out using our black tennis racket cover wedged up against it, with one of our suitcases wedged up in front of that and two pillows and a rucksack strategically placed around and above. All of that lot together just about managed to block out the light enabling me to sleep. What it is doing there neither of us had a clue it's not possible to turn it off it. It shouldn't be there at all. Photo attached to this review showing the palaver every night to block out this light. There was also a small reading light on either side embedded in the wall. Took a couple of days to work out what it was by accidentally pressing it in the middle and it popped out. However, even when pushed back in, the light still shines around the edges. It doesn’t completely turn off. I had to put up with this as it was too high up on the wall to cover it with anything. Finally, bear in mind that this is a family hotel. We booked it because it had a tennis court which you book through reception and which we used every day. But it is a family hotel. If you don't have kids, there are a lot of children's activities going on all the time. The hotel is totally catered to young children. There are no adult only quiet areas. There are also a lot women and men waving their arms around in the pool doing aquarobics everyday with music booming out very loudly – does it have to be so loud? Really? If that bothers you don't stay here. Overall, a good well run hotel and we had an enjoyable stay.

We stayed here this month with our 2 year old and had a brilliant time. Hotel was lovely, very clean, modern and staff were friendly. We enjoyed the food. My daughter has a few food allergies and I particularly appreciated that this was taken seriously by the hotel. We were given a form to fill out then the head chef would go around the buffet showing us which foods to avoid. They were very friendly and emphasised that they would make her a dish personally if she wanted anything which contained nuts. It made me feel much safer and more comfortable feeding her during our stay. I think this hotel is especially suited to families as there were lots of activities for the children to do during the day. As parents, we were able to relax more due to the multiple toy/play areas dotted around the restaurants and bars. My suggestions for improvement would be: - maintaining the play areas slightly better, some toys were broken/missing or barriers a bit wobbly and some toys which were unsuitable for under 3s with small parts - providing a crushed ice machine beside the water refill stations as the water wasnt particularly cold Overall, this was a great hotel and we plan to return. -

Great place, great staff. We enjoyed every minute of our stay.

We have just returned from a wonderful family holiday at Iberostar Waves Playa de Muro and I honestly cannot praise the hotel highly enough. From start to finish, everything was absolutely excellent. The hotel itself is beautiful, in a fantastic location right on the beach, with lovely rooms, superb facilities, and an atmosphere that was both relaxing and welcoming for families. The food was magnificent throughout our stay, with so much choice and consistently high quality every day. Every member of staff we encountered was friendly, professional, and genuinely helpful. A very special thank you must go to Sheila from Guest Relations, who was absolutely instrumental in helping organise everything for our family group of eleven — seven adults and four children. Before our arrival she went above and beyond to help with room arrangements and special requests, and thanks to her kindness and patience everything worked perfectly for us. I would also like to thank Samuel and Marina at Reception, who were both fabulous and so helpful during our stay. Also Antonio and Niko from the entertainment team who gave us many a laugh during our stay. In truth, all the staff were outstanding and made us feel genuinely welcome throughout our holiday. I have stayed at many Iberostar hotels over the years, and I can honestly say that Iberostar Waves Playa de Muro ranks among the very best of them. Thank you once again for helping make my family holiday and special birthday celebration so memorable. We would happily return in the future.

Yoga early in the morning by Katy and sunset yoga by José was simply the best. They do it perfectly 😀👍 thx a lot for the wonderful lessions outside with the fantastic view to paradise 🤗🤩 (José: „el paradiso!“) Both are really competent and authentic, they do it with joy, I like them because both friends spread good cheer right from the morning!!!! 👍🙏