Iberostar Waves Playa de Muro

The food was really good and so was the location with direct access to the beach. However, the hotel asks for a 20euros deposit for each towel borrowed during your stay. The hotel informs you that they refund you your deposit when you check out. I handed in my towels upon check out and was promised that my refund would show up on my credit card the following day. 2 days later and no refund and when I communicated this to them, they no longer reply. Feeling like a scam.

The location was brilliant and near the beach. 4.8 stars for location The atmosphere was great and there was lots to do. 4.7 stars for atmosphere I stayed in an interconnecting room with a balcony. The beds were very comfortable and neat. The balconies view was spectacular and overlooked the sea and main pool. 5 stars for the rooms. It was quite expensive but overall it was justified and good value for money. 4.6 for value. It was very neat and clean. 4.8 for cleanliness. It was noisy around the pool as there were lots of fun activities. 4.7 for noise level The service was excellent and the staff were incredibly helpful and made me more relaxed. 5 for service Brilliant 4.9 stars overall a brilliant holiday for the family.

This is an excellent hotel in a great location. The staff are amazing and their first response to any question is always positive. They look at how they can help in a ‘can do’ type of way. The place is spotless and the cleaning in every area of the hotel is constant. We’ve been going for many years and feel there’s an aim to be continually improving things. In a time when temperatures are rising, the availability of the shade in the trees is fantastic for cooling off with a welcome breeze from the beach.

Stunning location with excellent food, drink and variety of activities for all ages. Special shout out to Katya. Morning yoga by the beach is a joy and so peaceful before my son wakes up of a morning. Katya curates a new routine each day and is such an upbeat positive person. She truly is the star of Iberostar. They are lucky to have such an amazing lady on their team.

It is a very nice hotel and the staff are attentive and friendly, however, as an 'older couple' we found this hotel far too noisey. We have never been to a hotel with so many children and sadly there were no 'adult only' areas around the pool or in the buffet restaurant. We found ourselves going later to dinner just to avoid the children. Yes, the hotel is on the beach, a private beach, so if you want to make use of the loungers and parasol it's 21 euroes per day!! The beach is OK but not one of the best we have been on. We had a standard room which was small but perfectly formed, however, we were both not keen on the open bathroom with the room door opening directly in to it. I was caught out by the cleaners one day. If you have children it would be a good choice but we have 'been there and done that' so we shall be checking the adult only box from now on.