Inmood Aucanada (ex. HSM President)

My partner and I had a lovely 5-night stay at the end of June at Inmood Aucanada. Our overall experience was great, with just a couple of disappointing experiences at the end of our stay, and a few general things which could be improved. Location The hotel is in a great location with stunning views over the bay. It's definitely one for you if you'd rather be out of the main hustle and bustle and are looking for a quiet stay. If you want to be close to Alcudia town and beach though it might not be the place for you, though the bus service to the port and the town centre runs right past the hotel so is a great way to go a bit further afield! Room We stayed in a garden view room as we wanted to save a little money rather than opt for the sea view. Our room opened out onto small terrace (in place of a balcony) with a table and chairs and a drying rack for our swimwear. Beyond the terrace was a garden which was shared with a number of other rooms. Thankfully all other guests were respectful of privacy and no one came around to our side of the garden or to our terrace. The bed in the room was huge, and very comfortable. The air conditioning worked brilliantly and we also had a ceiling fan so we were nice and cool at night. The shower was great and we had plenty of hot water on demand. My only comment would be that the shower door didn't quite close properly and there was no bath mat or barrier so the bathroom floor would get quite wet whenever we showered. The bathroom door was a wooden slatted sliding door so provided some privacy but not a lot. Was fine for us but if you're not very comfortable with the person you're sharing the room with it's worth being aware of! Food The food in the main buffet at breakfast and dinner was delicious, with so much variety and some delicious local foods to choose from. I'm lactose intolerant but chose to just manage this myself rather than involve the staff. I had emailed reception a fortnight before we arrived to ask about food labelling and dairy alternatives but never heard back which was a shame; I didn't chase this up though, which is on me. At breakfast there was a great variety of dairy free milks provided and usually some dairy free yogurt as well. Generally speaking the food in the buffet was poorly labelled, with things either not being labelled or the labels being in the wrong place/things being moved around. So, if you are a vegan or have an allergy you will probably need to ask for help each morning/evening with identifying suitable options. We stayed on the all-inclusive package, so had lunch at the pool bar most days. Their menu did have allergen information which was really helpful, and the staff were great. A big shout out from us in particular to Vanessa and Jose who were always so friendly and attentive! We do think some new staff were being trained and we did get brought the wrong food/drinks a few times (both at the pool bar and the main buffet restaurant) which wasn't a big deal, but did start to wear thin towards the end of the holiday. 'Gastronomic experience' & extra charges As mentioned at the start of the review there were a couple of experiences at the end of our stay which were a bit of a let down. As all-inclusive guests we were told by reception on check in that we could book in for a 'gastronomic experience' at their a la carte restaurant on one night, which would include a welcome cocktail, a discussion with the chef about our preferences and, by all accounts, a fancy meal. We booked this for our last night and regretted it when we realised what was really on offer. The meal was at the pool bar, but a few tables had been laid out nicely with tablecloths etc. and they had our reservation so we were definitely in the right place. When we came to be served though, the menu was just the same pool bar menu that we'd been ordering from every lunch time throughout our stay. I suspect other guests might have realised this wasn't going to be what it was advertised as, since we were the only ones there (quite awkward as there was also a DJ playing loud club music…pretty much just for us). We made the best of it, but it really wasn't what was advertised or promised. The other let down was that when we came to check out, we were told we had additional charges to pay. We had ordered a couple of dishes from the pool bar that incurred an extra charge on top of the all inclusive package and, both times, had paid the difference at the end of our meal. When we came to check out however, we were told that there were 2 orders of one dish still to pay for (even though we only ordered it once and had already paid) and that there were some smoothies to pay for as well which had been charged to our room. As all inclusive guests we wore wristbands at all times, and also gave our room number and signed for everything we ordered at the bar. Smoothies were definitely an included drink, and we had ordered plenty of them which were not charged to the room, and yet when we challenged reception over this error they doubled down and insisted 'not everything is included in all inclusive you know' and wanted us to pay. In the end we refused to pay for the smoothies and paid again for one of the dishes we had already paid for, because we needed to go. The error was disappointing but the attitude of the colleague on reception even more so, and it left a sour impression at the end of an otherwise pleasant relaxing holiday.

Lovely hotel, great breakfast and very quiet location. Bus to town was ideal, the bus stop is 200m away…there’s also a local shop next to the bus stop, very handy. It loses a mark for 2 reasons…the pool area is a bit sterile, reasonably sized pool but with just paving all around…a little greenery would enhance it. The staff while helpful always gave us the impression they were slightly annoyed that we were there….having said that it can’t be easy dealing with holidaymakers every day…but that is their business. Room was always spotless after the cleaning staff had been in and the water in reception is a lovely touch.

Beautiful hotel, ruined by an unresolved theft and a complete lack of accountability. We stayed in June and the hotel itself was stunning (service, rooms, and atmosphere all exceeded our expectations). On the morning of checkout, we went for breakfast for one hour. When we later reached our next destination, we discovered that EUR 130 in cash and two gold necklaces (over EUR 1,000 in total) had gone missing from our room. We reported it immediately. What followed was weeks of unanswered emails, vague responses, and an internal investigation that concluded with "no evidence found" and no resolution offered. The hotel confirmed there is no CCTV covering the guest room corridors. What hurt most was not just the loss, but the complete lack of urgency, transparency, and accountability from the hotel throughout. A serious complaint was met with dismissal. We have lost all confidence in this hotel and are now pursuing the matter through necessary channels. We do not recommend.

Location was great, the view with a sea room is unreal. Beach is right below the hotel, SPAR is a 2 minute walk down the road, Port Alcudia is accessible on foot if you fancy a walk. Very chilled atmosphere, calm music, selection of 4 pools, lots of umbrellas or sun-spots. Greenery and flora was lovely. Demographic was pretty much all couples, most young. Breakfast and dinner buffets were both actually pretty good. Plenty of selection, good quality. Service was good, constantly able to be attended to. Lunch and snack bars were also very good. Plenty of drinks choices too. Rooms were small, but high quality. If you have two big cases in a room with everything else you may struggle a little, but the room itself makes up for it. Bed is very comfy, TV is probably the best I've ever had in a hotel (English channels, built in media apps and easy-access ports for a Fire Stick etc.), plentiful fridge with drinks, nice big balcony, a safe, clothing and shelf space, excellent shower (soaps were a little poorly replenished at times). Very clean too, no bug issues or anything similar. As I say, perfect for relaxing with your partner. Would recommend.

My husband & I are currently staying here and have been here for 2 weeks almost. I would like to give an honest & robust review so others can enjoy this beautiful hotel. Firstly, I would like to point out the not so great issues as there aren’t many… I’d like to say there were none, but we aren’t picky in any way, just truthful but grateful. As per another guest’s review, the pools are freshwater & there is a green/algae rim around all the pools. This has apparently been there more than a year! I’m sure other people would be able to nit pick, but apart from that, this hotel is perfect The cleaning staff work extremely hard to keep all areas of the hotel clean. The beds are the comfiest we’ve ever slept in! Loads of pillows & the air con again, the best we’ve encountered anywhere. Shower is fantastic & powerful- wow 👍 The waiting staff & chef’s& cooks also work hard to ensure your dining experiences are excellent which they are! I cannot say anything negative about the food made available to us at meal times. The ladies& gentleman ( young & older) who wait your tables, always have a smile & are very friendly and attentive and approachable. They are so lovely! Marcos is a lovely, professional man who you can tell really enjoys his job! He& everyone else is such an asset. Thank you for your excellent service! There’s SPA shop down the road to the left & that man in there is fab too- very nice man. On exiting the ground floor of the hotel through reception to the left is a bus stop which will take you into Alcudia. You can also download the Mallorcab app to get a taxi to go where you want with a price being given before you confirm you want the ride. We really have had the most amazing time & very much appreciate all the staff looking after us.🤗🫶