TUI SUNEO Globales Santa Ponsa

Amazing hotel, food fantastic, staff really friendly, entertainment staff were brilliant and so welcoming. This hotel is located in an excellent position close to the beach, restaurants and shops. As a family we thoroughly enjoyed are holiday and met another lovely family will be booking for next year. PLEASE IGNORE NEGATIVE REVIEWS. THANKS ALL FOR A LOVELY HOLIDAY 5*

Rooms are worn and dated, and the bathroom is tiny and old. The food is extremely monotonous and of low quality, with a very limited choice of dishes. The meat (including fish) was overcooked and dried out, while the side dishes were boring, always the same and lacking variety. The pizza was cold and as hard as the sole of an old shoe. The chicken breast was as tough as stale bread. Overall, the quality of the food was honestly closer to half a star than to a proper hotel standard. The hotel is in a good tourist area, close to the beach, although the beach itself is not particularly impressive by Mallorca standards. There is an excellent bus connection to the airport, which is especially convenient if you do not want to rent a car. IMPORTANT: With the “half board” option, alcoholic drinks served with dinner are not included and have to be paid for separately at the bar in the restaurant. Unfortunately, this information is not clearly stated when booking this option, so guests only find out about the additional charge once they are already in the restaurant and have a glass in their hand. This is genuinely SHAMEFUL. TUI Poland does not clearly disclose in its offer the fact that alcoholic drinks with the ‘half board’ option are subject to additional charges.

The hotel itself was lovely but our room let us down. The balcony overlooked the hotel roof so it was pointless. Another disappointment was the sun loungers. Many signs warned against reserving sun loungers but there were plenty of towels but not many people. One morning I woke up at 7:45 and still no loungers were available.