Dusit Thani Pattaya

This hotel is just amazing!!! The staff were all so warm and welcoming. We recently celebrated my birthday here, and it was such a special and memorable experience. From the moment we checked in with Buppagon, we already felt at home. The room (Premier Room) was nice, spacious, and clean, with a beautiful pool and sea view. The housekeeping staff are very detail-oriented, and all our requests were granted. We asked for two bath mats because we wanted more coverage, but Kornvaraiphan provided one large mat that was just perfect for our preference. The pool bar staff were also amazing! Thank you to Natachan and Narongchai for taking such great care of us during the two days we spent by the pool. Also, a big thanks to The Bay team — Patcharin, Natthapong, Waraporn, Todsaporn, and Thawiphon — for making my birthday extra special, especially with the complimentary birthday cake surprise. Tip: order their steak from the mains — it was sooo good and literally melts in your mouth! And thank you to Jantarawan for the smooth check-out process! The only thing that could be improved is the Wi-Fi connection in the room, as the signal was quite weak and would occasionally disconnect.

The Location is very good, the room super and all is very clean, the Lobby is very nice, the Pools are super and all the Staff very good. One Time Dusit, every time Dusit

It's nice hotel. Awesome rooms, services

Worst arrival experience till date. I had requested for smoking room and early check-in, both requests acknowledge by hotel before few days of arrival. However, first was I was told that room category I have selected doesn't have smoking rooms and I cannot even smoke outside in Balcony. Check-in staff had no idea of when the room will be allotted, after waiting for 30 mins, I had to pressure them to which they gave me a Suite room with sea view, apparently on entering the room there was no view at all, so I again changed my room to originally booked category. In all this almost 3+ hours were wasted, just imaging after a long flight you have to face this. Also, when I was in balcony, I noticed nearby guest in other rooms were smoking in balcony, however check-in staff told me that it was not allowed. Rooms are spacious with good sea view(you have to pay extra for this category). Also, another thing to note is, I was being told that hotel was sold out the previous night and all rooms are occupied at the moment(reason for the delay), however there were guests coming in and making fresh bookings to check-in on the spot and paying for the same. So, what to trust and believe. Next comes breakfast, they have very limited options for Vegetarian people and in terms of Indian food variety, just one or two option in breakfast. Nothing else at all. Except the location, I would give the hotel and its team 1 star rating.

I stayed at this hotel for a short business meeting. The room and facilities were comfortable and well-maintained, in line with expectations for a five-star property. Due to dietary restrictions and the brief nature of my stay, I brought a small meal with me and kindly asked if it could be reheated using a microwave. I was informed that there would be a charge of 300 THB for this service. While I understand that hotels may have policies regarding outside food, I was a bit surprised by the fee, especially as it was not clearly communicated in advance. It would be helpful if such charges were more transparent, or if there could be some flexibility for in-house guests in similar situations. Overall, I had a pleasant stay, and I hope this feedback may be helpful for further enhancing the guest experience.