Mai Holiday Khao Lak

We have just returned back from our two week stay here with a few extra days after flights being cancelled due to the Middle East. We found the hotel very accommodating and helpful during this and were offered an evacuation flight to get home safely. Although the TUI staff didn’t seem to know much or be of much help. But I have to say there was one member of staff Chon, he absolutely made our stay there he was the most friendly and kind gentleman, working 6 days a week morning until midnight he was so helpful and everyday without fail he’d be there happy and welcoming. We booked two rooms but on arrival they upgraded us to two swim up rooms which was great! We went for my birthday and both rooms were decorated beautifully with balloons and flowers and towel animals on the beds, it was lovely to walk into after long flights. Yes the place does need some updating here and there but for us we couldn’t fault it. Some of these reviews are ridiculous and I think people clearly expect too much, if you stay there and see how hard the staff work constantly keeping the ground clear and the pools cleaned, gardeners everyday out working. It didn’t go unnoticed how hard they all worked. We were only bed & breakfast but the breakfast choice was brilliant plenty there all fresh and lots of choice. Our four children really enjoyed it and being their first time abroad they had the best time. The beach is literally at the end of the hotel who you’ll be greeted by the most gorgeous ice lolly lady 🥹 she was amazing ! The laundry lady across from the taxi as you turn left onto the beach out of the hotel is also amazing, she will have all your laundry washed dried perfectly folded and sealed up and delivered to the lobby the next day for literally pennies. The place is beautiful. People on here complaining about too many children etc! Wow it’s a family hotel and surely seeing children and their families having the best time and making memories is a good thing! Ignore the bad reviews on here we were wary after reading them and nervous as we were arriving but we are already looking to book for next year and we only got home this morning. Recommend the swim up rooms, we were so lucky to be in the location we were the pool was lovely and it was nice and quiet but with enough people around. Rooms cleaned daily. Every Thai we met was so happy and friendly, our first time on the island and definitely not the last. Chon needs a pay rise , what a man 🙏 Myself, husband & children loved everything about our stay here

I’ve just finished a 10 day family holiday which I found very disappointing. The Hotel requires a lot of improvement and seems to suffer from lack of direction and leadership from the management team. Positive points: - The rooms are spacious, modern and clean. Albeit there are many signs of wear and tear. - Good location near a fantastic beach. - Food is good with plenty of choice and also caters for different dietary needs. - Family friendly with an excellent Children section. For some reason Families choose not to use it and prefer using the main pool near the older hotel? Negative Points: - I personally found the reception staff quite rude and not accommodating, there seems to be kids operating the front desk with no real direction from the management team. - The main guy who coordinates the golf buggies at the reception needs to get fired in my opinion. He is rude to guests, especially the older generation. He also has some kind of dealings with the taxis. The Hotel charges 550 and the local taxis charge 300 to Khao Lak. Definitely some kind of racketeering going on. - the Hotel looks tired and requires a lot of work to get it to a 5 star hotel. The maintenance doesn’t seems to get completed. - The gym is cramped, poorly equipped and no air conditioner in the main area works ether. I know some people don’t go on holiday to workout but this is an important part of my life and I’m sure others agree. - The TUI reps seem to only be bothered about selling over priced expensive excursions and don’t really help. Top Tip! Buy and book your excursions on the beach with local booking agents. It’s a lot cheaper and more personable too. In General the country is amazing, the location is great but honestly look at alternatives before booking this place as it is a dive! Some people have noted the amount of young families which is true. There are loads of young babies and children of all ages everywhere so if your after a nice chilled break I would recommend the adults only area.

This hotel definitely does not deserve 5 stars. The rooms are very dirty, the shower is rusty, and the rails and bathroom elements are neglected and clearly not properly cleaned. The standard is far from what is shown in the photos online. The staff is not helpful and seems unprofessional, and reported issues were ignored. For the price, this was a huge disappointment – I definitely do not recommend it.

Booked a 3 week tour in Thailand through Secret Escapes and this hotel was the second stop. We were advised all 3 of our hotels would be 5 * we are mid 60’s and was quite shocked when we got here to find the place full of families quite a few with babies and children of all ages. We were put in the adults only block which was the furthest point in the resort from reception and the beach. There was gold buggies to take you around the resort. Our room was very spacious with large bathroom and lounge area. The adults only area had its own pool with pool bar. There were approximately 50 rooms and 27 yes 27 sun loungers 17 of which were placed in the middle of the pool in a small area with a bridge connecting to it. WiFi was abysmal. When that wasn’t working the TV only gave local channels and news channels. There’s no real bar area to relax in, in the evenings. There was an adults only bar in the adults area which was outside and no air con or fans it was uncomfortable to sit there in the evenings because of the humidity. The majority of the staff in reception were very young and we found it difficult to talk to them because of the language barrier. We had a leak in the bathroom so they said they would send someone 6 people came to see what the problem was. I tried to use translate app on my phone but wasn’t useful as most of them didn’t speak Thai. In my opinion this is a 3* hotel at best. I don’t really know why Secret escapes recommended it as part of our itinerary

We recently celebrated my sister’s 60th birthday at Mai Khao Lak Beach Resort & Spa, and it was absolutely fantastic! There were 29 of us in total, booking 14 rooms, and the entire experience exceeded our expectations. The staff were truly awesome — so warm, attentive, and always smiling. They made such a big effort to accommodate our large group and helped make the celebration feel extra special. Happy hour was hands down the best — great vibes, great drinks, and the perfect way for our family to come together each afternoon. And the food from the grill was my personal favourite — fresh, delicious, and cooked perfectly every time. Thank you for making such an important milestone so memorable for our family. We’ll definitely be back!