Phuket Graceland Resort and Spa

TUI are mis selling this hotel as an all inclusive package which it is not. Meal times are set for breakfast, lunch and dinner and no snacks are available throughout the day so therefore NOT all inclusive, the food is appalling. Also TUI advertise 3 Ala Carte restaurants which are no longer open and one is now a private restaurant. We refused to accept the all inclusive and were refunded the amount we paid by TUI. Upon check in we were told the room was not ready until 15.00 which is fair enough considering we arrived at 10.00 after a 21 hour journey. We asked if we could get something to eat and drink and we were told quite clearly that we could not use the hotel restaurant or facilities until after 18.30, we only wanted a water or coffee. We came back after another 5 hours having to go outside the hotel and pay for lunch. Upon check in we were shown 3 different swim up rooms for which we had paid nearly £800 extra for, the first was damp, the second a nice view of a w.c block and next to a busy road so we showed a third room which again was damp and had previously been a smoking room as the ceiling was yellow and the smoke detector was also brown. I was told by the hotel this is the colour the detector comes in Thailand, just fobbing us off. We were finally moved for a fourth time to another room after a week which also needed a humidifier to stop the damp, the whole of the holiday I had breathing problems due the damp in the rooms. The hotel is tired and dated everywhwere. The staff are doing their best and the guest relations team Paul and Seoun may have spelt her name wrong went above and beyond trying to make our stay as best as possible, they both personally came and found us to make sure we were ok and that I was feeling ok. The TUI rep Alex was out of his depth and seemed to not care. SAVE YOUR MONEY & BOOK ELSEWHERE.

Dino, Kelvin and Asha are a good team. They helped us feel comfortable and good during the rest. We've been travelling here for more than 7 years and we like everything

A nice large hotel with spacious rooms and no noise at night. The beach couldn’t have been any closer, which was great, and there were plenty of activities on the beach. There were also small street food stalls along the beach where you could grab a quick snack if you wanted. The hotel had several restaurants, activities during the day, a pool bar, a bowling alley, billiards, towel service, and more. All in all, it was a really great stay. 🌴

The hotel itself is beautiful and clearly has great potential. The territory is well designed. However, during my stay the overall atmosphere was sometimes affected by the behavior of some guests. There were quite a few heavily intoxicated people, especially on the beach, which occasionally made the environment uncomfortable for others and did not really match the relaxing atmosphere many travelers expect. In general, the overall guest mix did not always feel in line with the level one might expect from a hotel of this category. Another point that raised some concern was the level of security. It seemed that access to the hotel territory was not always strictly controlled, and people who did not appear to be guests were sometimes able to enter the area without much monitoring. One more issue worth mentioning is that in some standard rooms the windows cannot be opened at all! For a hotel of this category, having no possibility to open a window for fresh air feels quite unusual and disappointing. With better control of security and guest behavior, as well as improvements in room comfort, this hotel could provide a much more enjoyable experience.

Great location, very clean, excellent service… everything you could want! We finished our month-long trip with 8 nights at Graceland and we are very happy with it. Zero issues, zero complaints. It’s right across from the beach, had multiple pools and room options, I’d say quite decent buffets as well. Many many restaurants, food stands and shops in the area within walking distance. Every day you see groundskeepers working, the room is impeccable when you get back at the end of the day… awesome for families.