Phuket Graceland Resort and Spa

We had an absolutely fantastic stay at Graceland Resort Phuket and couldn’t recommend it more highly! From the moment we arrived, everything exceeded our expectations. We were pleasantly surprised with a complimentary room upgrade, which made our stay even more special. The resort itself is beautiful—great pools, excellent bars, delicious food, and a relaxed atmosphere that makes it easy to unwind. Every area of the hotel is well maintained, and the staff are genuinely warm, attentive, and professional. A very special thank you to Ms. Jaruwan Kreechaichana, Reservation Manager, who went above and beyond to make my wife’s birthday unforgettable. She kindly arranged a surprise birthday cake waiting in our room, which was such a thoughtful and personal touch. It really made the celebration extra meaningful for us. The location is also perfect—just across the road from the beach, and only about a 15-minute walk to Bangla Road if you fancy some nightlife. There are also plenty of tuk-tuks and taxis right outside the hotel, making it easy to get around. It’s rare to find a place that gets everything right, but this resort truly does. We felt well looked after from start to finish and will definitely be returning in the future. Highly recommended for anyone visiting Phuket!

1st impression is the last impression, the boy to handle the luggage as we got off the vehicle starteding passing comments in Thai not realising that I had my translator on and my ear piece in where I could understand what he was saying. At the reception only one of the girls at the front office while checking in was not friendly. The staff at the restaurant and housekeeping were very polite and present. There were alot of small cockroaches in the toilet of the room which we had to get the housekeeping to handle. Also seen some cockroaches in the restaurant. Need to get on top of the pest control

Very disappointing stay. We booked a standard room for a family with two kids, clearly included in the reservation through our agent. But at check-in the hotel still asked for an extra 1,500 THB for the kids, which felt unfair and misleading. The standard room also has no window that can be opened, so the room feels closed and uncomfortable. Other problems made the stay worse: Food was terrible Breakfast/restaurant area was very crowded Plates were not clean Bathroom drainage had a problem and we had to call staff to fix it. smell in the rooms was awful For a resort at this price level, this is not acceptable. Poor transparency, poor food, poor maintenance, and disappointing service. I would not recommend staying here.

Excellent in every way! Paul was the best s as nd could help us with everything that we needed! Nothing was too much trouble. Will be coming back soon!

Been coming to this resort for many years now, and it continues to impress every single time. It’s an awesome resort with a good atmosphere. What really stands out, though, is the entertainment team of Ayeshia, Kelvin, and Dino. Their energy is infectious, and they go above and beyond to make sure everyone is having a great time. They run a wide range of activities throughout the day which are well-organised, fun, and engaging. Whether you’re looking to join in or enjoy the atmosphere. What’s especially great is how inclusive everything feels there’s something for all age groups.