Sunwing Resort Kamala Beach

Fantastic family holiday with outstanding guest service Our stay at Sunwing Kamala Beach Resort was excellent from start to finish, and it turned out to be one of our most enjoyable family holidays. The resort’s beachfront location at Kamala is ideal—peaceful, scenic, and family‑oriented, yet close enough to attractions and amenities. The resort itself is spacious, very clean, and thoughtfully designed for families with children. We stayed in a main poolside room, which was extremely convenient and well maintained. A highlight on arrival was the room welcome package, which included all minibar items along with a fruit basket, a very generous and welcoming gesture that immediately set the tone for our stay. Housekeeping was consistently excellent throughout. The facilities, especially the pools and kids’ areas, are very well planned, and despite being popular with families, the resort never felt noisy or overcrowded. Dining was a pleasant experience overall, and the birthday breakfast arrangement was a standout moment. The birthday pancake and cheerful birthday song were thoughtful touches that made the morning truly special. Another major highlight was the birthday celebration arranged at the inhouse Som’s Restaurant. The décor, including pastel balloons and a number “2” balloon, along with the cake, fruit platter, and birthday card, was beautifully coordinated. The ambience was calm, warm, and perfect for a family celebration with a young child. I would like to especially acknowledge Ms. Renelyn, Guest Service Manager, whose exceptional support made our stay seamless. From pre‑arrival coordination to on‑ground arrangements, she was professional, responsive, and genuinely caring. Every request was handled smoothly and proactively, making us feel truly looked after. Overall, Sunwing Kamala Beach Resort delivers a high‑quality, family‑focused experience with outstanding service. We left with wonderful memories and would gladly recommend this resort to families visiting Phuket.

Travelling with my parents and two young children (8 months and 4 years), we felt incredibly welcome from the moment we arrived. The service was consistently warm, attentive, and genuinely caring — which makes all the difference when travelling with little ones. A very special thank you to Renelyn from the international guest relations team, who was absolutely amazing — kind, helpful, and always going above and beyond to make our stay smooth and enjoyable. We’d also love to mention the team at Som’s Kitchen staff who greeted us every morning with such lovely energy. The reception team was always helpful and friendly, entertainment team and kids’ club were excellent — full of fun, engaging activities, with such kind and welcoming staff. The hotel is perfect for families, with a relaxed atmosphere, great facilities for children, and a beautiful beachfront location close to local markets and beach clubs. And the massages by the beach in the hotel were absolutely incredible — one of the best Thai oil massages I’ve ever had.

I liked this hotel, the pools were very warm though not refreshing at all but it was 38 degrees so not much you can do about that. We had a swim up room which was a game changer here and again not much more in price. Large terrace with 2 sun loungers. I found the prices at the bar and restaurant expensive so we ate and drank out, if they lowered their prices a bit, they would make more money. Our previous stay at the X10 in Khao Lak was really reasonable to eat and drink in the hotel. i only rated it 4 star due to the kids club for a 10 year old, all the programme said was chill room but she didn't want to chill, she wanted to do something. in previous Thai hotels, there was nail art, gel candles, pottery. Nothing like that here that we could see, i never saw a kids rep anywhere. Don't get me wrong we don't use the kids club much but would have been good to see some fun activities promoted for 10 year old age group. Kamala is a great town, lots of choice of restaurants, night markets etc. everything tended to die down around 11pm so a really good option for a family place. Overall we enjoyed our stay and would stay again based purely on location and swim up rooms.

We stayed as a family of 5 recently and loved our stay. We only stayed for 2 nights but wish we had planned longer. Children ages ranged from 13-7. They loved the pools and slides. Rooms were all very clean and tidy. Large fridge in the rooms. Balcony overlooking the pool! Very conveniently located on a beautiful beach. Thai massage near the beach (part of the hotel) was amazing and very reasonable. Breakfast was lovely - great variety of options -the kids especially loved it! Didn’t really visit the local area from here as our stay was only short but would definitely recommend as a lovely quieter part of Phuket! Would definitely come back. Thank you.

I would like to express my sincere gratitude to this hotel. Due to the conflict in the Middle East, we learned just one day before our departure that we would not be able to travel to Thailand. The hotel, without any hesitation or complications, fully refunded our payment. Thank you very much. This is more than just service — it speaks volumes about your high standards and strong human values. We truly hope that one day we will have the pleasure of visiting you. May the world be peaceful, so that we can come and enjoy the beauty of Thailand together with you.